Company
ServiceNowBusinessProcessAnalyst/QA
Neural analysis suggests this role is
optimal for Mid+ candidates.
“ServiceNow Business Process Analyst/QA. Skills: ServiceNow, Business Process Analysis, Quality Assurance (QA), Requirements Gathering, Testing. Facilitate user story gathering, Testing and design sessions. Define solutions that address key opportunities”
What You'll Achieve.
key process decisions; KPIs projections, tracking, and reporting for assigned initiatives
Industry & Context.
analytical and problem-solving skills
What They're Looking For.
Must Have
4+ years of experience in business analysis or related role., Good Understanding with ServiceNow configuration, Basics scripting, and integration capabilities., functional experience in ITSM, CMDB, Workflow/Flow designer, Service Portals/ESC, Virtual Agentic AI, Predictive Intelligence, Workspace, Process Automation playbooks, Good Understanding on ServiceNow foundational data and data models for more than 2 applications (ITSM, CSM, HRSD, SPM), Good Understating of ServiceNow best practices., ITSM and CMDB experience is must have.
Nice to Have
CSM, ITOM, FSM experience is a plus, Hands on experience in Reporting, PA and ATF or other testing tools is plus., Certification ITIL Expert or ITIL v3/v4, Certifications on ServiceNow CSA and Business Analyst from other institutions, Experience supporting global enterprise environments.
What You'll Do.
Facilitate user story gathering
Testing and design sessions
Define solutions that address key opportunities
Requirements gathering
business analysis implementation
support and services of Development cycle (Agile Methodology
Build Service now ATF’s and test cases and SOPs
Translate business needs into functional specifications and process flows
and opportunities for automation and optimization
Define and Owns HLD and LLD from functional standpoint
Conduct research and analysis to support business decision-making
Collaborate with stakeholders to identify and define project requirements
Support the development of project plans and timelines
Assist in the preparation of reports and presentations for management
Participate in meetings and provide input on business processes and improvements
Perform other duties as assigned by the Senior Business Analyst or Manager like defining SOP’s
Training and Scope or other necessary artifacts
Recommend continuous improvements leveraging ServiceNow’s evolving capabilities
How You'll Work.
Team & Collaboration
Partner with individuals across the organization, at various levels, including divisional business teams, product owners, IT teams and ServiceNow team members (Service Delivery and Operations teams); Collaboratively define solutions; Collaborate with stakeholders to identify and define project requirements; Ability to work as part of a team
Communication Scope
Excellent communication and interpersonal skills
Process & Methodology
Responsible for project goals and objectives, key process decisions and alignment with project stakeholders related to large projects, KPIs projections, tracking, and reporting for assigned initiatives, Support the development of project plans and timelines, Familiarity with project management software is a plus
Full Job Description
**ServiceNow Business Process Analyst/QA****-****CSM, FSM, MCO, APO Focused** **Key Responsibilities** **Job Summary:** In this role you will partner with individuals across the organization, at various levels, including divisional business teams, product owners, IT teams and ServiceNow team members (Service Delivery and Operations teams) to facilitate user story gathering, Testing and design sessions, and collaboratively define solutions that address key opportunities **Key Responsibilities:** * Requirements gathering, business analysis implementation, support and services of Development cycle (Agile Methodology, SAFe, Waterfall). * Build Service now ATF’s and test cases and SOPs * Mention ability to design regression test suites for upgrades and new releases. * Show how business requirements are translated into functional test cases. * Emphasize traceability: requirements → test cases → validation results. * Position yourself as the bridge ensuring test cases align with business needs. * Responsible for project goals and objectives, key process decisions and alignment with project stakeholders related to large projects, KPIs projections, tracking, and reporting for assigned initiatives * Translate business needs into functional specifications and process flows * Identify gaps, inefficiencies, and opportunities for automation and optimization * Define and Owns HLD and LLD from functional standpoint however shall not be limited to only functional aspects alone and may extend further to business knowledge also. * Conduct research and analysis to support business decision-making. * Collaborate with stakeholders to identify and define project requirements. * Support the development of project plans and timelines, Upgrade activities. * Assist in the preparation of reports and presentations for management. * Participate in meetings and provide input on business processes and improvements. * Perform other duties as assigned by the Senior Business Analyst or Manager like d
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