LIGHTFEATHER IO LLC

ServiceNowBusinessAnalyst(Technical)

$135–175k ~AI est. United States FULL TIME Remote Friendly
The Brief

“ServiceNow Business Analyst (Technical) at LIGHTFEATHER IO LLC. Skills: ServiceNow, Business Analysis, Federal Government. Facilitate client workshops. Conduct discovery sessions”

Industry & Context.

Problems you'll solve

Gap assessments; Root cause analysis

Eligibility Requirements

U. S. citizenship, Secret-level security clearance

What They're Looking For.

Must Have

U. S. Citizenship, Secret-level security clearance, Bachelor's degree, 5+ years Business Analyst experience, 3+ years ServiceNow platform experience, Federal contracting experience, Agile/Scrum team experience, ServiceNow ITSM experience, ServiceNow Certified System Administrator

Nice to Have

ITIL v4 Foundation or higher, PMP certification, CSM certification, SAFe PO/PM certification

What You'll Do.

Facilitate client workshops

Conduct discovery sessions

Document business requirements

Convert mission needs

Develop acceptance criteria

Write functional specifications

Perform gap assessments

Inform build decisions

Inform configure decisions

Develop delivery processes

Document delivery processes

Roll out delivery processes

Ensure Definition of Ready

Mentor junior analysts

Mentor junior developers

Build workflow diagrams

Document service delivery

Counsel government clients

Validate functional requirements

Ensure design conformity

Coordinate UAT sessions

Produce federal documentation

Create end-user guides

Create training materials

How You'll Work.

Team & Collaboration

Agency stakeholders; Delivery teams; Agile Coach; Agile teams; Solution Architects; Agency personnel

Communication Scope

Client-facing; Presentations; Documentation

Process & Methodology

Agile, Scrum

Free ATS check

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