LIGHTFEATHER IO LLC

ServiceNowBusinessAnalyst(Technical)

$135–175k ~AI est. United States FULL TIME Remote Friendly
The Brief

“ServiceNow Business Analyst (Technical) at LIGHTFEATHER IO LLC. Skills: ServiceNow, Business Analysis, Federal Government. Facilitate client workshops. Document business requirements”

Industry & Context.

Problems you'll solve

Root cause analysis; Troubleshooting

Eligibility Requirements

U. S. citizenship, Secret-level security clearance

What They're Looking For.

Must Have

U. S. Citizenship, Secret-level security clearance, Bachelor's degree, 5+ years Business Analyst experience, 3+ years ServiceNow platform experience, Federal contracting experience, Agile/Scrum team experience, ServiceNow ITSM experience, ServiceNow Certified System Administrator

Nice to Have

ITIL v4 Foundation or higher, PMP certification, CSM certification, SAFe PO/PM certification

What You'll Do.

Facilitate client workshops

Document business requirements

Convert needs into user stories

Perform gap assessments

Develop delivery processes

Mentor junior analysts

Build workflow diagrams

Counsel clients on best practices

Validate functional requirements

Ensure design conformity

Coordinate UAT sessions

Produce federal documentation

Create end-user guides

Create training materials

How You'll Work.

Team & Collaboration

Agency stakeholders; Delivery teams; Agile Coach; Agile teams; Solution Architects; Agency personnel

Communication Scope

Client-facing; Presentations; Documentation

Process & Methodology

Agile, Scrum

Free ATS check

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