ServiceNowBusinessAnalyst

# **Job Description** **Purpose of the role** To support the organisation, achieve its strategic objectives by the identification of business requirements and solutions that address business problems and opportunities. **Accountabilities** * Identification and analysis of business problems and client requirements that require change within the organisation. * Development of business requirements that will address business problems and opportunities. * Collaboration with stakeholders to ensure that proposed solutions meet their needs and expectations. * Support the creation of business cases that justify investment in proposed solutions. * Conduct feasibility studies to determine the viability of proposed solutions. * Support the creation of reports on project progress to ensure proposed solutions are delivered on time and within budget. * Creation of operational design and process design to ensure that proposed solutions are delivered within the agreed scope. * Support to change management activities, including development of a traceability matrix to ensure proposed solutions are successfully implemented and embedded in the organisation. **Assistant Vice President Expectations** * To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. * Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes * If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energis