Icf
ServiceNowBusinessAnalystPublicTrust
Neural analysis suggests this role is
optimal for Mid candidates.
“ServiceNow Business Analyst Public Trust at Icf. Skills: ServiceNow, Business Analysis, Agile, Requirements Gathering. Gather business requirements. Analyze processes”
What You'll Achieve.
Improve operational efficiency; Improve user experience
Industry & Context.
Process improvement; Analyze existing systems
Public Trust clearance, Reside in the U.S.
What They're Looking For.
Must Have
Bachelor's Degree, 4+ years Business Analyst, 4+ years Agile development, 4+ years requirements gathering, 4+ years ServiceNow Platform, 4+ years Jira, 4+ years Confluence, 1+ years ServiceNow capabilities, 1+ years Agile/Scrum methodologies, United States Citizen or Green card, Work performed in the United States, Obtain and maintain Public Trust
Nice to Have
Excellent oral communication, Excellent written communication, Ability to work independently, Excellent time management, Excellent organizational skills, Excellent reporting skills, Skilled at analyzing documentation, Experience thriving in ambiguous environments, Ability to work under changing deadlines, Excellent analytical skills, Excellent stakeholder management skills
What You'll Do.
Gather business requirements
Support platform enhancements
Deliver ServiceNow capabilities
Gather business and functional requirements
Document business requirements
Validate business requirements
Translate business needs
Create functional specifications
Work with ServiceNow developers
Work with ServiceNow architects
Work with ServiceNow administrators
Facilitate collaboration sessions
Analyze business processes
Recommend process improvements
Communicate with technical audiences
Communicate with non-technical audiences
Create training materials
Assist with backlog grooming
Assist with sprint planning
Assist with Agile ceremonies
Use diagramming tools
Facilitate UAT sessions
Support testing activities
Provide end-user support
Provide end-user training
How You'll Work.
Team & Collaboration
ServiceNow developers; ServiceNow architects; ServiceNow administrators; QA teams; Business users
Communication Scope
Oral communication; Written communication; Technical communication; Non-technical communication
Process & Methodology
Agile, Scrum, Kanban, Sprint planning, Backlog grooming
Full Job Description
*** We are open to supporting 100% remote work anywhere within the continental US *** The Digital Modernization division of ICF is seeking a skilled and detail-oriented **ServiceNow Business Analyst** with experience identifying, analyzing and managing business and technical requirements for federal government projects. The ideal candidate will gather business requirements, analyze processes, support platform enhancements, and help deliver scalable ServiceNow capabilities that improve operational efficiency and user experience. Candidates should have experience in multiple technologies (ServiceNow, Jira, Confluence). **What you’ll be doing:** * Work with government stakeholders to gather, document, and validate business and functional requirements. * Translate business needs into user stories, workflows, process maps, and functional specifications. * Work closely with ServiceNow developers, architects, administrators, and QA teams during implementation and enhancement projects. * Assist with the management of requirements and collaboration sessions using tools like ServiceNow, JIRA and Confluence * Analyze existing business processes and recommend improvements using ServiceNow best practices. * Communicate effectively with a wide variety of technical and non-technical audiences. * Create and maintain documentation including BRDs, process flows, SOPs, and training materials. * Assist with backlog grooming, sprint planning, and Agile ceremonies. * Use diagramming tools to create mockups, workflows to elicit requirements * Facilitate workshops, meetings, demos, and UAT sessions with business users. * Support testing activities including test case creation, defect tracking, and validation. * Provide end-user support and training when needed. **What you must have:** * Bachelor’s Degree from an accredited institution * 4+ years’ experience as a Business Analyst in a fast-paced client facing solution delivery environment. * 4+ years of recent experience working in an Agile
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