AHEAD
ESM Accelerate
ServiceNowBusinessAnalyst
Neural analysis suggests this role is
optimal for Mid candidates.
“ServiceNow Business Analyst at AHEAD. Skills: ServiceNow, Business Analysis, Agile methodologies, SDLC processes, Jira, Stakeholder Management, Workflow Analysis. Gather, analyze, and document business, functional, and technical requirements. Create User Stories, Acceptance Criteria, BRDs, FRDs, process flows, mockups, and high-level solution documentation”
What You'll Achieve.
deliver scalable, efficient, and high-quality technology solutions; sprint tracking; SLA reporting; backlog monitoring; delivery governance
Industry & Context.
analytical capabilities; analytical skills; Analyze workflows; identify process improvement opportunities
What They're Looking For.
Must Have
Agile delivery, SDLC processes, ServiceNow platform understanding, Jira reporting, enterprise workflow analysis, techno-functional mindset, analytical capabilities, communication capabilities, documentation capabilities, reporting capabilities, stakeholder management capabilities, collaboration across business and technical teams, supporting enterprise platforms, process improvements, Agile delivery initiatives, Gather, analyze, and document business, functional, and technical requirements, Create User Stories, Acceptance Criteria, BRDs, FRDs, process flows, mockups, and high-level solution documentation, Conduct stakeholder meetings, workshops, requirement walkthroughs, and process analysis sessions, Work closely with Product Owners, Developers, QA teams, Architects, and ServiceNow Admins, Participate in Agile ceremonies including sprint planning, backlog grooming, stand-ups, retrospectives, and UAT activities, Create and manage Jira dashboards, filters, Agile reports, and JQL queries, Analyze workflows, identify process improvement opportunities, and support automation initiatives, Collaborate on ServiceNow enhancements, integrations, workflows, and ITSM processes including Incident, Change, Request, and Service Catalog Management, Prepare executive status reports, dashboards, RAID logs, and project documentation, Support testing, validation, deployment coordination, and continuous improvement initiatives, 4–6 years of experience as a Business Analyst or Technical Business Analyst in enterprise IT environments, understanding of Agile methodologies and SDLC processes, Hands-on experience with Jira, Confluence, JQL Queries, Dashboards, and Agile Reporting, understanding of ServiceNow platform and ITSM processes, Experience creating process flows, workflow diagrams, mockups, and solution documentation using Visio or Lucidchart, analytical skills, stakeholder management skills, presentation skills, communication skills, Ability to work closely with technical and business teams in fast-paced Agile environments
Nice to Have
ServiceNow Certified System Administrator (CSA), Knowledge of APIs, integrations, automation, and orchestration concepts, Exposure to Power BI/Tableau reporting tools, Understanding of IAM, Governance, or Information Security processes
What You'll Do.
and document business
and technical requirements
and high-level solution documentation
Conduct stakeholder meetings
requirement walkthroughs
and process analysis sessions
Work closely with Product Owners
and ServiceNow Admins to ensure successful solution delivery
Participate in Agile ceremonies including sprint planning
Create and manage Jira dashboards
and JQL queries for sprint tracking
and delivery governance
identify process improvement opportunities
and support automation initiatives
Collaborate on ServiceNow enhancements
and ITSM processes including Incident
and Service Catalog Management
Prepare executive status reports
and project documentation for stakeholders and leadership teams
deployment coordination
and continuous improvement initiatives
How You'll Work.
Team & Collaboration
work closely with business stakeholders, development teams, and platform owners; comfortable collaborating across business and technical teams; Work closely with Product Owners, Developers, QA teams, Architects, and ServiceNow Admins; Ability to work closely with technical and business teams in fast-paced Agile environments
Communication Scope
communication capabilities; communication skills; presentation skills; Prepare executive status reports
Process & Methodology
Agile delivery, Agile ceremonies, sprint planning, backlog grooming, stand-ups, retrospectives, delivery governance, project documentation
Full Job Description
## Description AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. We are seeking a highly motivated Business Analyst with strong experience in Agile delivery, SDLC processes, ServiceNow platform understanding, Jira reporting, and enterprise workflow analysis. The ideal candidate will work closely with business stakeholders, development teams, and platform owners to deliver scalable, efficient, and high-quality technology solutions. This role requires a techno-functional mindset with strong analytical, communication, documentation, reporting, and stakeholder management capabilities. The candidate should be comfortable collaborating across business and technical teams while supporting enterprise platforms, process improvements, and Agile delivery initiatives. ## Responsibilities Gather, analyze, and document business, functional, and technical requirements. Create User Stories, Acceptance Criteria, BRDs, FRDs, process flows, mockups, and high-level solution documentation using tools such as Visio and Lucidchart. Conduct stakeholder meetings, workshops, requirement walkthroughs, and process analysis sessions. Work closely with Product Own
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