ServiceNowBusinessAnalyst

## Description AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.   At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.    We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.    We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.  As a ServiceNow Business Analyst, you will utilize your extensive business process expertise and experience to define and design customer solutions utilizing the ServiceNow platform. You ensure development efforts are well documented and delivered with quality, owning the overall outcome of your projects.  ## Responsibilities Coordinate with stakeholders to gather requirements Translate business requirements into technical specifications Assist with client demos, working sessions, and workshops Maintain documentations and Knowledge articles Contribute to projects/programs that may address future concepts, products, and technologies Serves as the single point of contact for all sprint work for the other BA/BPCs on the team Help to direct more junior members of the team Assist with managing SDLC related ceremonies ## Qualifications Business process experience on multiple suites and process areas outside of that suite within the ServiceNow platform Strong functional knowledge of multiple ServiceNow suites in addition to ITSM Able to discuss business requirements on integrations