Company
ServiceNowArchitect
Neural analysis suggests this role is
optimal for Senior candidates.
“ServiceNow Architect. Skills: ServiceNow platform architecture, ServiceNow platform governance, ServiceNow ITSM, ServiceNow CMDB, ServiceNow ITOM, ServiceNow ITAM, ServiceNow HRSD, ServiceNow SecOps, ServiceNow scripting, ServiceNow integrations. Lead the overall design, architecture, and governance of the ServiceNow platform. Define standards, design scalable solutions, and ensure the platform supports long-term business needs”
What You'll Achieve.
Ensure the platform supports long-term business needs; Ensure compliance and platform stability
Industry & Context.
Troubleshoot high-impact issues; Perform root-cause analysis; Recommend permanent fixes
What They're Looking For.
Must Have
7+ years of hands-on ServiceNow experience, including development and administration, Proven experience designing enterprise-level ServiceNow solutions, Experience working in Agile or hybrid delivery environments
Nice to Have
ServiceNow certifications such as CSA, CAD, CIS (ITSM/CMDB/HRSD), or CTA are preferred
What You'll Do.
Lead the overall design
and governance of the ServiceNow platform
design scalable solutions
and ensure the platform supports long-term business needs
Own the end-to-end architecture of the ServiceNow platform across ITSM
and at least one additional product
maintainable solutions aligned with platform best practices and organizational standards
Translate business requirements into technical designs
Lead technical design sessions
and architecture discussions
Oversee complex configurations: Business Rules
and Flow Designer logic
Guide integration design using Scripted REST APIs
Ensure CMDB structure
and data quality support service mapping and operational processes
Support platform upgrades
and long-term platform roadmap planning
Troubleshoot high-impact issues
perform root-cause analysis
and recommend permanent fixes
Provide technical leadership to developers and review code and ensure adherence to standards
documentation practices
and development guidelines
Partner with security
and application teams to ensure compliance and platform stability
workflow optimization
and platform performance improvements
Maintain clear documentation for designs
and architectural decisions
How You'll Work.
Team & Collaboration
Work closely with process owners, business leaders, and technical stakeholders; Lead technical design sessions, solution reviews, and architecture discussions with developers and stakeholders; Provide technical leadership to developers and review code; Partner with security, infrastructure, and application teams
Communication Scope
Communication skills; Ability to work with both technical and business stakeholders
Process & Methodology
Experience working in Agile or hybrid delivery environments
Full Job Description
**Job Title: ServiceNow Architect** **About the Role** We are looking for a ServiceNow Architect to lead the overall design, architecture, and governance of the ServiceNow platform. This role requires deep hands‑on experience across multiple ServiceNow products, strong understanding of platform architecture, and the ability to guide development teams while working closely with process owners, business leaders, and technical stakeholders. You will define standards, design scalable solutions, and ensure the platform supports long‑term business needs. **Key Responsibilities** * Own the end‑to‑end architecture of the ServiceNow platform across ITSM, CMDB, and at least one additional product such as ITOM, ITAM (SAM/HAM), HRSD, SecOps. * Design scalable, maintainable solutions aligned with platform best practices and organizational standards. * Translate business requirements into technical designs, data models, workflows, and integrations. * Lead technical design sessions, solution reviews, and architecture discussions with developers and stakeholders. * Oversee complex configurations: Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, and Flow Designer logic. * Guide integration design using Scripted REST APIs, IntegrationHub, and external systems. * Ensure CMDB structure, relationships, and data quality support service mapping and operational processes. * Support platform upgrades, patching, regression testing, and long‑term platform roadmap planning. * Troubleshoot high‑impact issues, perform root‑cause analysis, and recommend permanent fixes. * Provide technical leadership to developers and administrators; review code and ensure adherence to standards. * Define governance, naming conventions, documentation practices, and development guidelines. * Partner with security, infrastructure, and application teams to ensure compliance and platform stability. * Drive automation, workflow optimization, and platform performance improvements. * Maint
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