S&P Global
ServiceNowArchitect/LeadDeveloper
Neural analysis suggests this role is
optimal for Senior candidates.
“ServiceNow Architect/Lead Developer at S&P Global. Skills: ServiceNow architecture, ServiceNow development, AI implementation. Design ServiceNow platform architecture. Maintain ServiceNow platform architecture”
What You'll Achieve.
Ensure ServiceNow architecture meets high standards; Satisfy stakeholder needs; Deliver important projects faster; Maintain reliability; Achieve goals; Support team success; Improvements in work environment; Increase productivity; Strengthen S&P Global’s dedication to innovation; Enhance end-user experience; Minimize disruptions; Ensure quality
Industry & Context.
Proactive approach to problem-solving; Problem-solving; Careful analysis; Analyze issues; Resolve issues
What They're Looking For.
Must Have
10 – 12 years of hands-on experience in design, development, and delivery of Servicenow solutions in global environments, Good understanding of software development lifecycle (SDLC), Software Testing in an Agile/Scrum framework, Extensive experience with ServiceNow architecture, development, and administration, Hands-on experience in ITSM, ITOM, HRSD, Custom Applications and other ServiceNow modules, Proficiency in scripting languages used within ServiceNow (JavaScript, GlideScript), Experience with enterprise integrations, Experience with cloud technologies, Ability to lead and mentor technical teams, Knowledge of AI and machine learning concepts, Hands-on experience implementing AI-driven solutions within ServiceNow, Familiarity with ServiceNow AI features such as Virtual Agent, Predictive Intelligence, and Natural Language Understanding (NLU), Skill in integrating third-party AI platforms and tools with ServiceNow, Ability to leverage AI to optimize workflows, improve incident management, and enhance user experience, A solid understanding of essential AI concepts, including supervised and unsupervised learning, natural language processing, and LLMs
Nice to Have
Respective certifications, Bachelor's or higher degree in technology related field
What You'll Do.
Design ServiceNow platform architecture
Maintain ServiceNow platform architecture
Oversee custom application development
Establish governance policies
Enforce governance policies
Architect integrations
Monitor platform performance
Address performance bottlenecks
Recommend optimizations
Implement optimizations
Collaborate with stakeholders
Present technical solutions
Oversee change management
Maintain documentation
Promote knowledge sharing
Stay updated on platform updates
Recommend enhancements
Drive continuous improvement
How You'll Work.
Team & Collaboration
Work collaboratively with administrators, developers, business analysts, and ITSM process leads; Collaborate with business stakeholders, product managers, and other IT/business teams; Collaborate effectively with technical and non-technical stakeholders; Collaborate with developers, business analysts and product managers
Communication Scope
Effective communication; Oral communication; Written communication; Communication skills
Process & Methodology
Release planning, Change management
Full Job Description
# **About the Role:** **Grade Level (for internal use):** 12 **Role:** ServiceNow Architect/Lead Developer **The Team** The ServiceNow team at S&P Global is committed to driving innovation and enhancing the end-user experience across the organization. We work collaboratively with a diverse group of professionals, including administrators, developers, business analysts, and ITSM process leads. Our team values a global mindset, effective communication, and a proactive approach to problem-solving. We are focused on delivering transformational solutions that modernize our work environment and increase productivity. **The Impact** In this role, you will be essential in making sure our ServiceNow architecture meets high standards and satisfies stakeholder needs. By following established quality processes, you will help deliver important projects faster, using advanced technology while maintaining reliability. Your focus on problem-solving and careful analysis will help you achieve your goals and support the team’s success. Your work will lead to improvements in our work environment and productivity, strengthening S&P Global’s dedication to innovation and positive end-user experience. **What is in it for you** Do you love working every single day testing enterprise-scale applications that serve a large customer base with growing demand and usage? Be the part of a successful team which works on delivering top priority projects which will directly contribute to Company’s strategy. You will use a wide range of technologies and have the opportunity to interact with different teams internally. You will also get plenty of learning and skill-building opportunities with participation in innovation projects, training, and knowledge sharing. You will have the opportunity to own and drive a project end to end and collaborate with developers, business analysts and product managers who are experts in their domain, which can help you to build multiple skillsets. **Responsibilities** **P
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