S&P Global
ServiceNowArchitect/LeadDeveloper
“ServiceNow Architect/Lead Developer at S&P Global. Skills: ServiceNow architecture, ServiceNow development, AI implementation. Design ServiceNow platform architecture. Maintain ServiceNow platform architecture”
What You'll Achieve.
Ensure ServiceNow architecture meets high standards; Satisfy stakeholder needs; Deliver important projects faster; Maintain reliability; Achieve goals; Support team success; Improvements in work environment; Increase productivity; Strengthen S&P Global’s dedication to innovation; Enhance end-user experience; Minimize disruptions; Ensure quality
Industry & Context.
Proactive approach to problem-solving; Problem-solving; Careful analysis; Analyze issues; Resolve issues
What They're Looking For.
Must Have
10 – 12 years of hands-on experience in design, development, and delivery of Servicenow solutions in global environments, Good understanding of software development lifecycle (SDLC), Software Testing in an Agile/Scrum framework, Extensive experience with ServiceNow architecture, development, and administration, Hands-on experience in ITSM, ITOM, HRSD, Custom Applications and other ServiceNow modules, Proficiency in scripting languages used within ServiceNow (JavaScript, GlideScript), Experience with enterprise integrations, Experience with cloud technologies, Ability to lead and mentor technical teams, Knowledge of AI and machine learning concepts, Hands-on experience implementing AI-driven solutions within ServiceNow, Familiarity with ServiceNow AI features such as Virtual Agent, Predictive Intelligence, and Natural Language Understanding (NLU), Skill in integrating third-party AI platforms and tools with ServiceNow, Ability to leverage AI to optimize workflows, improve incident management, and enhance user experience, A solid understanding of essential AI concepts, including supervised and unsupervised learning, natural language processing, and LLMs
Nice to Have
Respective certifications, Bachelor's or higher degree in technology related field
What You'll Do.
Design ServiceNow platform architecture
Maintain ServiceNow platform architecture
Oversee custom application development
Establish governance policies
Enforce governance policies
Architect integrations
Monitor platform performance
Address performance bottlenecks
Recommend optimizations
Implement optimizations
Collaborate with stakeholders
Present technical solutions
Oversee change management
Maintain documentation
Promote knowledge sharing
Stay updated on platform updates
Recommend enhancements
Drive continuous improvement
How You'll Work.
Team & Collaboration
Work collaboratively with administrators, developers, business analysts, and ITSM process leads; Collaborate with business stakeholders, product managers, and other IT/business teams; Collaborate effectively with technical and non-technical stakeholders; Collaborate with developers, business analysts and product managers
Communication Scope
Effective communication; Oral communication; Written communication; Communication skills
Process & Methodology
Release planning, Change management
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