Amazon.com Services LLC

Operations, IT, Support Engineering, IT Application Engineering, transportation and logistics

ServiceNowAppDevEng,OpsTechSolutions

$116–160k Austin, Texas, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“ServiceNow App Dev Eng, OpsTech Solutions at Amazon.com Services LLC. Skills: ServiceNow development, Platform administration, Process automation. Perform technical administration. Maintain ServiceNow IT Business Management”

What You'll Achieve.

Develop world-class customer experience; Set new customer service standards

Industry & Context.

Operations, IT, Support Engineering, IT Application Engineering, transportation and logistics
Problems you'll solve

Problem-solving skills

What They're Looking For.

Must Have

Bachelor's degree in Computer Science, Certified ServiceNow Administrator, 3+ years ServiceNow experience, 5+ years customer requirements experience

Nice to Have

ServiceNow maintenance experience, ServiceNow optimization experience, 6+ years technology experience, 6+ years Agile scrum/Kanban experience, JavaScript, Perl or PHP experience, Web service integrations experience, ITIL Foundation certified

What You'll Do.

Perform technical administration

Maintain ServiceNow IT Business Management

Identify platform optimization opportunities

Reduce page load latency

Build enhancements and integrations

Create ServiceNow workflows

Create business rules

Interface with ServiceNow

Lead ServiceNow release upgrades

Coordinate system updates

Coordinate configuration changes

Provide user training

How You'll Work.

Team & Collaboration

Cross functional teams; Internal teams; Infrastructure teams; Services teams; Software Development Engineers

Communication Scope

Communicate system changes; Communicate enhancements

Process & Methodology

Agile scrum/Kanban, Project planning, Design estimating

Full Job Description

As a member of the OpsTech Solutions application development team for ServiceNow, you will be at the forefront of IT service delivery, collaborating across OpsTech Solutions infrastructure and services teams. You will be surrounded by people who are passionate about optimizing IT services and believes that world-class service is critical to customer success. You will work across all internal teams to drive tooling and process improvements to ensure a high quality, fast resolution customer experience. Your mission is to develop a world-class customer experience and set new customer service standards in IT Delivery. OpsTech Solutions is looking for experienced and dedicated team members to help manage the administration, maintenance, and development of the ServiceNow platform for the organization. The ideal candidate is innovative and has great problem-solving skills. You must be very comfortable working on core application administration, creating workflows, data management, scripting and process automation. You will need to work with non-technical and technical teams to translate business cases to scalable solutions for multiple teams. In addition, you’ll need to be able to clearly and effectively communicate to larger non-technical audiences on system changes and enhancements. You will be working in a hyper-growth environment where priorities shift quickly. You must be flexible and adapt well to a wide range of tasks and technologies. Key job responsibilities The ServiceNow App Dev Engineer will contribute and provide leadership to the following core team areas of focus: • Perform technical administration and maintenance of ServiceNow IT Business Management. • Work on identifying platform level optimization opportunities to improve overall user experience, such as page load latency reduction. • Partner with cross functional teams to build enhancements and integrations that scale. • Create ServiceNow workflows and business rules for service improvements. • Interface

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