Takeda
Pharmaceuticals
ServiceNowAgenticAISeniorEngineer
“ServiceNow Agentic AI Senior Engineer at Takeda. Skills: ServiceNow, Agentic AI, Prompt Engineering, AI Orchestration. Design AI Agents. Build agentic workflows”
What You'll Achieve.
deliver scalable, governed, and enterprise-ready AI solutions; improve response quality; improve contextual relevance; improve AI usability; improve productivity through AI automation; monitor AI solution effectiveness
Industry & Context.
reasoning; task execution; contextual decision-making; workflow orchestration; troubleshoot AI response quality; workflow issues
What They're Looking For.
Must Have
6+ years of IT experience, 4+ years of ServiceNow development, 1+ years exposure to AI/GenAI implementations, ServiceNow CSA – Required, ServiceNow CAD – Required
Nice to Have
ServiceNow Certified Implementation Specialist – Preferred, AI-related certifications – Nice to have
What You'll Do.
Build agentic workflows
Implement Now Assist for ITSM
Implement Now Assist for HRSD
Implement Now Assist for CSM
Develop and optimize prompts
Design AI orchestration flows
Develop scalable ServiceNow solutions
Integrate ServiceNow AI capabilities
Ensure AI implementations align
Implement auditability
Evaluate emerging ServiceNow AI capabilities
Optimize AI agent performance
Troubleshoot AI response quality
Monitor AI solution adoption
How You'll Work.
Team & Collaboration
Collaborate with Platform Architects; Collaborate with Enterprise Architects; Collaborate with Product Owners; Collaborate with Security teams; Collaborate with business stakeholders; Collaborate with architects; Collaborate with developers; Collaborate with platform teams; Collaborate with business stakeholders; Participate in architecture reviews; Participate in AI governance discussions
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