ServiceNowAdministrator

## Description Are you a hands-on ServiceNow professional who thrives on taking a platform from initial rollout to enterprise maturity?   Wachter is currently executing a large-scale ServiceNow implementation that will transform our project delivery, field services, sourcing, and operations. We are seeking a skilled ServiceNow Administrator with a proven implementation and rollout background to help configure, stabilize, and scale this mission-critical system. Initially, you will focus on integration support and UAT readiness, eventually evolving into the primary platform owner driving continuous improvement. If you are comfortable working with fluid requirements, love collaborating with dynamic teams, and excel at translating complex business processes into scalable solutions, we want to hear from you! ## Primary Responsibilities Implementation & Configuration (Initial Focus) Configure and maintain core ServiceNow modules being implemented across the business, including Strategic Portfolio Management (SPM), Field Service Management (FSM), and project/workflow automation. Collaborate with multiple teams to translate business requirements into workflows, forms, business rules, UI policies, and automation. Support UAT cycles, pilot phases, and phased cutovers, including defect triage, configuration fixes, and deployment support. Assist with data migration, field configuration, and environment readiness across development, test, and production instances. Integrations & Platform Alignment Collaborate with internal teams and vendors on integrations between ServiceNow and Salesforce, Dayforce, NetSuite, and MuleSoft, ensuring data consistency and business process alignment. Help document integration touchpoints, field mappings, and dependency risks during rollout and enhancement planning. Operational Ownership & Continuous Improvement Transition the platform from implementation to steady-state ownership, including enhancement intake, backlog grooming, and release support.