Uniphar
Pharma
ServiceNowAdministrator
Neural analysis suggests this role is
optimal for Entry candidates.
“ServiceNow Administrator at Uniphar. Skills: ServiceNow Administration, ITSM Module Configuration, Platform Performance Maintenance, Reporting and Dashboards. Administer and configure core ITSM modules (Incident, Problem, Change, Request). Manage user roles, groups, and access controls”
Industry & Context.
problem-solving skills; troubleshoot issues
What They're Looking For.
Must Have
2+ years of experience as a ServiceNow Administrator, understanding of ITSM processes and ServiceNow configuration, ServiceNow Certified System Administrator (required), problem-solving and communication skills, Ability to work independently and as part of a cross-functional team
Nice to Have
Experience with ServiceNow Studio, Flow Designer, and basic scripting, Proficiency in creating and managing reports, dashboards, and Performance Analytics indicators, Familiarity with CMDB and asset management
What You'll Do.
Administer and configure core ITSM modules (Incident
Maintain platform performance
and apply patches/upgrades
Support the implementation of workflows
Assist in CMDB population and maintenance
Develop and maintain reports
and scheduled data exports to support business operations and KPIs
Document configurations
Provide end-user support and training as needed
Monitor platform health and usage metrics
How You'll Work.
Team & Collaboration
Collaborate with the Architect and consultancy partner on platform enhancements; Ability to work as part of a cross-functional team
Communication Scope
communication skills
Full Job Description
## Key Responsibilities: * Administer and configure core ITSM modules (Incident, Problem, Change, Request). * Manage user roles, groups, and access controls. * Maintain platform performance, troubleshoot issues, and apply patches/upgrades. * Support the implementation of workflows, business rules, UI policies, and catalog items. * Assist in CMDB population and maintenance. * Develop and maintain reports, dashboards, and scheduled data exports to support business operations and KPIs. * Collaborate with the Architect and consultancy partner on platform enhancements. * Document configurations, processes, and procedures. * Provide end-user support and training as needed. * Monitor platform health and usage metrics. ## Required Skills & Experience: * 2+ years of experience as a ServiceNow Administrator. * Strong understanding of ITSM processes and ServiceNow configuration. * Experience with ServiceNow Studio, Flow Designer, and basic scripting. * Proficiency in creating and managing reports, dashboards, and Performance Analytics indicators. * Familiarity with CMDB and asset management. * ServiceNow Certified System Administrator (required). * Strong problem-solving and communication skills. * Ability to work independently and as part of a cross-functional team. **Uniphar – Who we are** With a workforce of more than 3000 employees spread across Ireland, United Kingdom, Mainland Europe, MENA, and the USA, Uniphar is a trusted global partner to pharma and MedTech manufacturers, working to improve patient access to medicines around the world. Uniphar provides outsourced and specialized services to its clients, leveraging the strong relationships with 200+ of the world’s best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our highly expert teams. Uniphar is organised into three key divisions: Supply Chain Retail & On Demand, Uniphar Med Tech and Uniphar Pharma. **Supply Chain & Retail ** Supply Chain Servic
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