Knox
Operations
ServiceNowAdministrator
“ServiceNow Administrator at Knox. Skills: ServiceNow administration, workflow automation, operational efficiency. Administer and maintain ServiceNow platform. Configure and support ITSM functionality”
Industry & Context.
operational problem-solving skills
What They're Looking For.
Must Have
3+ years of ServiceNow administration, development, or platform support experience, experience with ServiceNow ITSM modules including Incident, Problem, Change, Request, Knowledge, and Service Catalog, Experience configuring workflows, forms, business rules, client scripts, UI policies, ACLs, and automations within ServiceNow, Familiarity with Flow Designer, IntegrationHub, REST APIs, and workflow automation concepts, Experience supporting enterprise SaaS or cloud operational environments, troubleshooting, organizational, and operational problem-solving skills, Excellent communication and cross-functional collaboration abilities, Ability to manage multiple priorities in a fast-paced operational environment
Nice to Have
ServiceNow Certified System Administrator (CSA), Experience with CMDB administration and operational asset management, Familiarity with cloud environments such as AWS, Azure, or GCP, Experience supporting compliance-heavy or regulated environments such as FedRAMP, SOC 2, HIPAA, or NIST 800-53, Exposure to Agile, ITIL, DevOps, or operational governance frameworks, Experience supporting customer operations, incident management, or service delivery organizations
What You'll Do.
Administer and maintain ServiceNow platform
Configure and support ITSM functionality
Build and maintain ServiceNow forms
Develop and maintain dashboards
Support onboarding and operational workflows
Drive process improvement initiatives
Maintain CMDB accuracy
Troubleshoot platform issues
Create and maintain technical documentation
How You'll Work.
Team & Collaboration
Partner with Customer Experience, Engineering, NOC, Security, Compliance, and Operations teams; Support cross-functional teams; Excellent cross-functional collaboration abilities
Communication Scope
Excellent communication
Applying for this ServiceNow Administrator role?
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ANONYMOUS · UNFILTERED
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