ServiceNowAdmin

## **_Get started on an exciting career at Element!_** Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. The ServiceNow Administrator is responsible for the day-to-day configuration, maintenance, and support of the ServiceNow platform to ensure it operates reliably and meets business and IT needs. This role manages platform settings, user access, workflows, and integrations, supports system upgrades and enhancements, and ensures adherence to governance, security, and best practices. **Platform Administration & Configuration ** Manage day-to-day administration of the ServiceNow platform, including configuration, workflows, forms, business rules, UI policies, roles, and access controls to ensure stable and secure operations. **Operational Support & Issue Resolution ** Provide ongoing support for ServiceNow users by troubleshooting issues, resolving incidents, addressing defects, and ensuring timely resolution of platform-related problems. **Enhancements, Upgrades & Maintenance ** Support platform upgrades, patches, and enhancements, including testing, validation, and deployment of new features while ensuring minimal disruption to business operations. **Governance, Compliance & Best Practices ** Ensure adherence to platform governance, security standards, and best practices, including documentation, audit support, and change management processes **Stakeholder Collaboration & Continuous Improvement ** Collaborate with IT and business stakeholders to gather requirements, improve workflows, and identify opportunities for automation and optimization within the ServiceNow platform. **Education and Experience** * BS or MS in Computer Science, Management of Information Systems, Information Security/Assurance, Internal Audit * 3-5