Otis
ServiceTechnicians
Neural analysis suggests this role is
optimal for Mid candidates.
“Service Technicians at Otis. Skills: Service and Maintenance, Electrical and Mechanical, Liaise with customers. Perform Service and Maintenance work. Provide after-call-back coverage”
What You'll Achieve.
meet customer satisfaction
Industry & Context.
fault-finding; problem-solving
Hold a valid driver's license
What They're Looking For.
Must Have
Hold a valid driver's license, English language skills, both verbal and written, Intermediate knowledge and experience using technology including mobile communications, applications, and other computer-based systems (Word, Excel, Email, Internet)
Nice to Have
Electrical and/or Fitter qualifications as relevant to the role and Lift apprenticeship or other industry-accredited training program
What You'll Do.
Perform Service and Maintenance work
Provide after-call-back coverage
Identify process improvement opportunities
Facilitate continuous improvement
Provide Electrical and Mechanical training
Attend lift and escalator breakdowns
Perform repairs and control modifications
Perform Upgrades and Repair work
How You'll Work.
Team & Collaboration
Works closely with the Field Engineers, Service Mechanics, and Branch and Operations Managers; Liaises with functional management at other Otis entities and headquarters; Represents the Company's relationships with major customers, suppliers, and the public; Works with Sales Team
Communication Scope
English language skills, both verbal and written
Full Job Description
**Date Posted:** 2026-05-21 **Country:** Australia **Location:** LOC7055: Otis Elevator Company Pty Ltd, L23, 363 George Street, Sydney NSW 2000, Australia Come and join Otis today, and be part of the OTIS Family and Forbes 2025 World's Best Employers. ## About you We are seeking **Service Technicians** based in**** the **Sydney CBD.** In this role, you will work closely with other Installers, Electricians, Adjusters, Trade Assistants, Field Engineers, and Construction Coordinators. * Permanent role * Reports to the Service Managers ## Key Responsibilities for You * Performs Service and Maintenance work in accordance with relevant job procedures, technical articles, and operations manuals. * Stand by and provide after-call-back coverage as needed. * Identify process improvement opportunities and help facilitate continuous improvement to meet customer satisfaction. * Electrical and Mechanical training to apprentices and subcontractors. * Attend lift and escalator breakdowns and perform repairs and control modifications on lifts and escalators, including Re-roping, Hoisting, and Rigging. * Perform Upgrades and Repair work in accordance with all relevant Codes, including SAA Lift Code AS1735, and in accordance with the relevant Award and /or Enterprise Bargaining Agreement. * Liaise with customers and submit leads using Otis-provided applications. ## Key working relationships - Internally and Externally * Works closely with the Field Engineers, Service Mechanics, and Branch and Operations Managers. * Liaises with functional management at other Otis entities and headquarters. * Represents the Company's relationships with major customers, suppliers, and the public. * Sales Team: Sales Account Representatives, Managers, and Coordinators (where relevant). * External stakeholders include Customers, Building Owners, Managers, Independent and Government Agencies, Unions, Consultants, and Suppliers. ## What You Will Need To Be Successful * Have Electrical and/or Fitter qualifi
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