Ferguson
Building Materials, HVAC, Plumbing, Waterworks, Fire Protection, Industrial, Facilities Supply, Residential Building and Remodel, Residential Digital Commerce
ServiceTechnicianTrainer-ApplianceInstallation&Delivery
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Service Technician Trainer - Appliance Installation & Delivery at Ferguson. Skills: Training facilitation, Appliance delivery and installation knowledge, Frontline talent development. Deliver in-person and virtual training for appliance delivery and installation associates, including new hire onboarding, upskilling, and refresher training.. Facilitate hands-on, lab-based training at the Dallas hub, including demonstrations, guided practice, and skills validation aligned to installation and safet”
What You'll Achieve.
Improve onboarding effectiveness; Reduce quality defects; Enhance safety outcomes; Elevate customer experience through targeted training interventions.
Industry & Context.
In-market travel (10–25%) to support field coaching, reinforcement, and operational alignment., Relocation assistance available for candidates outside of Dallas.
What They're Looking For.
Must Have
Experience or exposure to delivering training in a classroom, virtual, and/or hands-on environment or comparable experience coaching and developing frontline teams in field-based operations with demonstrated facilitation capability., Appliance delivery and installation knowledge of processes or related experience in adjacent fields such as construction trades, home services installation, field service, or final-mile delivery., Presentation, facilitation, and coaching skills with the ability to influence without direct authority., Effective verbal and written communication skills across frontline and leadership audiences., Comfort using technology to deliver, manage, and track training (LMS/Workday and virtual platforms)., Valid driver’s license and ability to travel for in-market support (approximately 10–25%)., Significant prior hands-on experience performing appliance installations.
Nice to Have
Experience coaching/mentoring/training frontline associates, Experience contributing to curriculum design, job aids, or skills assessments., Bachelor’s degree preferred (Education, Human Resources, Operations, or related field), or equivalent combination of education and relevant experience.
What You'll Do.
Deliver in-person and virtual training for appliance delivery and installation associates
including new hire onboarding
and refresher training.
lab-based training at the Dallas hub
including demonstrations
and skills validation aligned to installation and safety standards.
Conduct ride-alongs and in-market field observations to coach associates
reinforce best practices
and identify opportunities for performance improvement.
Adjust facilitation techniques to meet the needs of diverse learners
and experience levels.
Assist in the development
and continuous improvement of training materials.
Partner with subject matter experts (SMEs)
and Learning & Development to ensure training content remains current.
Collaborate with Ferguson Academy Content Creation to create and update printed materials
and instructional resources.
Track training attendance
and proficiency through Workday.
and skills validations to measure training effectiveness and associate readiness.
Collect feedback from participants and leaders
and recommend enhancements to training content
or reinforcement strategies.
Support structured installer development and proficiency frameworks.
Collaborate with branch
and regional leaders to understand performance gaps and training priorities.
Partner with Academy & Talent teams to align training delivery with onboarding
and talent development initiatives.
Assist with training logistics
Help communicate and promote training programs and schedules to leaders and frontline teams.
Stay current on best practices in adult learning
and frontline workforce development.
Identify opportunities to improve onboarding effectiveness
reduce quality defects
enhance safety outcomes
and elevate customer experience through targeted training interventions.
How You'll Work.
Team & Collaboration
Partner with subject matter experts (SMEs), operations leaders, and Learning & Development to ensure training content remains current.; Collaborate with Ferguson Academy Content Creation to create and update printed materials, job aids, and instructional resources.; Collaborate with branch, market, and regional leaders to understand performance gaps and training priorities.; Partner with Academy & Talent teams to align training delivery with onboarding, compliance, and talent development initiatives.
Communication Scope
Effective verbal and written communication skills across frontline and leadership audiences.
Full Job Description
**Job Posting:** Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. The ideal candidate brings a **strong combination of training facilitation capability and a strong working knowledge of appliance delivery and installation** with a passion for developing frontline talent and improving performance through hands-on learning. **Location, Travel and Relocation Assistance:** * Hub-based in Dallas, TX, delivering hands-on training programs for associates traveling from across the U.S. * In-market travel (10–25%) to support field coaching, reinforcement, and operational alignment. * On weeks without scheduled training, some remote work flexibility may be available, based on business needs. * Relocation assistance available for candidates outside of Dallas. **Responsibilities:** **Training Delivery & Facilitation** * Deliver in-person and virtual training for appliance delivery and installation associates, including new hire onboarding, upskilling, and refresher training. * Facilitate hands-on, lab-based training at the Dallas hub, including demonstrations, guided practice, and skills validation align
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