DoorDash
logistics
ServiceTechnician,ServiceOperations,Labs
Neural analysis suggests this role is
optimal for Entry candidates.
“Service Technician, Service Operations, Labs at DoorDash. Skills: diagnostic, maintenance, repair work, troubleshooting, preventive maintenance. Perform standard and intermediate Service Technician tasks with growing independence, including service and upkeep of robotic systems and electric bicycles.. Repair common faults in robotic platforms, modular components, electric bicycle drivetrains, and support vehicles using established troubleshooting procedures.”
What You'll Achieve.
keep our robot fleet and electric bicycles operating at peak performance; supporting our fleet utilization goals; reduce downtime; extend the life of fleet equipment
Industry & Context.
troubleshooting; diagnostic methods
on-site role with expectations of 100% in-office presence in Sunnyvale, CA, operate 7 days a week, 16 hrs a day to support Robot Operations, permanent shift assignment that will be based on business need, either an AM or PM shift with weekend coverage, permanent shift reassignments are provided with at least two weeks' notice
What They're Looking For.
Must Have
1+ year of service work experience, Valid U. S. drivers license required, successful completion of MVR required
Nice to Have
Prior experience in vehicle, bicycle, or fleet service (especially for electric or autonomous vehicles), robotics, or aircraft is a major plus, Experience with JIRA, MaintainX, and other service tools and systems is a major plus
What You'll Do.
Perform standard and intermediate Service Technician tasks with growing independence
including service and upkeep of robotic systems and electric bicycles.
Repair common faults in robotic platforms
electric bicycle drivetrains
and support vehicles using established troubleshooting procedures.
Assist with complex or unusual faults alongside senior or lead technicians to learn advanced diagnostic methods for both robotic systems and e-bikes.
Complete repairs on electrical systems
and hardware under guidance
with opportunities to develop toward independent advanced repairs.
Use and interpret technical manuals
and diagnostic flowcharts to guide your work
applying these resources to both robot and electric bicycle service tasks.
Document all diagnostic steps
and component failures in the service management system to maintain accurate records and support fleet readiness.
Follow preventive maintenance schedules and procedures to reduce downtime and extend the life of fleet equipment
including battery care for both robots and e-bikes.
How You'll Work.
Team & Collaboration
Work closely with Senior Service Technicians and your manager; collaborate with experienced technicians
Full Job Description
About the Team DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you! About the Role You will be a valuable and developing member of the Service Operations team at DoorDash Labs. You will build on your existing technical skills to perform diagnostic, maintenance, and repair work to keep our robot fleet and electric bicycles operating at peak performance, supporting our fleet utilization goals. You will work closely with Senior Service Technicians and your manager to expand your troubleshooting skills, gain deeper familiarity with our systems, and progressively take on more complex repairs. This is an on-site role with expectations of 100% in-office presence in Sunnyvale, CA. You’re excited about this opportunity because you will… Perform standard and intermediate Service Technician tasks with growing independence, including service and upkeep of robotic systems and electric bicycles. Repair common faults in robotic platforms, modular components, electric bicycle drivetrains, and support vehicles using established troubleshooting procedures. Assist with complex or unusual faults alongside senior or lead technicians to learn advanced diagnostic methods for both robotic systems and e-bikes. Complete repairs on electrical systems, control units, battery packs, and hardware under guidance, with opportunities to develop toward independent advanced repairs. Use and interpret technical manuals, schematics, and diagnostic flowcharts to guide your work, applying these resources to both robot and electric bicycle service tasks. Document all diagnostic steps, repair actions, and component failures in the service management system to maintain accurate records and support fleet readiness. Learn from and collaborate with experienced technicians, accepting mentorship and apply
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