ServiceTechnicianHelper

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service. START YOUR CAREER NOW. A Service Technician Helper is a self-starter that will deliver the desired customer service experience, with service success that improves customer satisfaction, maximizes customer retention, and increases profitability. **JOB RESPONSIBILITIES:** * Provide service and customer support during field visits or dispatches * Tie workflow to schedule * Manage all on site installation, repair, maintenance, and test tasks * Diagnose errors or technical problems and determine proper solutions on equipment. * Produce timely and detailed service reports * Document processes * Operate vehicle in a safe manner and use field automation systems * Follow all company’s filed procedures and protocols * Cooperate with technical team and share information across the organization * Comprehend customer requirements and make appropriate recommendations/briefings within capabilities. * Build positive relationship with customers **JOB REQUIREMENTS:** * High School diploma and/or equivalent in work experience * Excellent interpersonal skills, proficient in oral and written communications * Assembly experience preferred * Basic reading skills. Must be able to follow directions * Ability to troubleshoot, test, repair, and service technical equipment * Ability to perform work accurately and thoroughly * Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea * Ability to work flexible shifts and to adapt to changing work schedules * Familiarity with mobile tools and applications. **BENEFITS:** * Competitive Salary + bonus * 401(k)/ Retirement savings * Comprehensive Benefits (medical, dental, vision, life and disability coverage) * Career growth opportunities * Friendly work environment * Paid vacation/h