Avery Dennison
materials science and digital identification solutions
ServiceTechnician/Engineer
“Service Technician/Engineer at Avery Dennison. Skills: technical expertise in apparel customization and marking equipment, advanced troubleshooting, customer service, remote support technologies. overseeing and executing the installation, maintenance, repair, and troubleshooting of Avery Dennison systems and equipment across customer locations. acting as a point of escalation for technical issues”
What You'll Achieve.
ensure the highest standards of quality; ensure minimal downtime and high satisfaction; address recurring issues proactively; anticipate and prevent equipment failures; enhance customer ROI; keep systems optimized for peak performance; reduce the need for on-site visits; help customers meet business goals; ensure all solutions are installed successfully and operational prior to start times; ensure technical continuity and a successful customer experience
Industry & Context.
critical thinking skills with the ability to deliver solutions under pressure; advanced troubleshooting techniques; diagnostics and troubleshooting for critical equipment failures; resolve escalated customer issues
Travel required up to 75% of the time., Must reside on the East Coast and be located near a major airport to facilitate frequent travel., 110V and 220V electrical safety.
What They're Looking For.
Must Have
High knowledge of mechanical and electrical systems (110V and 220V) and software used in the apparel industry., Hands-on experience with Thermal Printing, RFID technology, Embroidery machines, Heat presses, and Automated Mid-Size Industrial machineries with PLCs and/or IoT., Expertise in advanced troubleshooting techniques, leveraging digital tools and data-driven processes., Fluent in English (verbal and written)., Excellent customer-facing communication skills with the ability to translate complex technical details for non-technical stakeholders., critical thinking skills with the ability to deliver solutions under pressure., Bachelor’s degree in Industrial Engineering, Electrical, Mechanical, or a related technical field (or equivalent technical certification/experience)., Minimum of 2 years of experience in the Field Service industry., Experience with remote support technologies (Video assistance, AI Video, RPA, ServiceMax)., Must reside on the East Coast and be located near a major airport to facilitate frequent travel.
Nice to Have
IoT, AR, AI
What You'll Do.
overseeing and executing the installation
and troubleshooting of Avery Dennison systems and equipment across customer locations
acting as a point of escalation for technical issues
mentoring for junior engineers
Lead on-site installations of advanced systems
Provide training on equipment use
and safety procedures to clients
Provide diagnostics and troubleshooting for critical equipment failures
Resolve escalated customer issues both in-person and remotely
Execute predictive maintenance programs
Conduct site surveys and audits
Provide real-time assistance via phone
and AI-generated video
Assist in the integration of digital tools into daily operations
Support events at customer locations and venues
Provide comprehensive on-site training to event operators
act as a hands-on event operator
How You'll Work.
Team & Collaboration
Collaborate with internal teams (PM, Sales, Onboarding) to develop customized solutions; Collaborate with internal teams to improve service delivery efficiency and cost-effectiveness
Communication Scope
Fluent in English (verbal and written); Excellent customer-facing communication skills with the ability to translate complex technical details for non-technical stakeholders
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