ServiceTechnician(Contract)

Ting Internet is a leading fiber Internet provider in the United States, delivering future-proof internet in over a dozen Ting Towns across the country. As part of Tucows (NASDAQ:TCX, TSX:TC), Ting is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the internet! The work we do genuinely changes lives. If this sounds exciting, we’d love to hear from you! About the Opportunity The Service Technician 1 regularly performs service activation and installation of the Ting fiber network, including construction elements such as conduit, fiber, split enclosures, cabinets, and utility locating. Service Technicians are at the forefront of Ting’s connection with the community and carry out their responsibilities with a strong focus on safety and customer experience. This is an on-site role in Colorado Springs, CO. This is a 6 month contract to start with a possibility of extension. Job Duties Perform installation of fiber network, including connecting, disconnecting, testing, repairing, and maintaining services with deep product knowledge (including fiber and symmetrical products) Engage directly with residential and commercial customers at install locations, including effectively de-escalating concerns Complete general installations, including wall fishing and custom install solutions to meet customer needs Install drops from handhole to house independently Perform mainline and drop fiber blowing processes Understand basic data center concepts and perform related work with supervision as needed Troubleshoot advanced issues, including installs that fail to go online, repeat break/fix scenarios, and light level analysis Independently complete splice dome and express dome installations Perform advanced network rep