Loram
Transportation/Trucking/Railroad
ServiceTechnician-CDL
Neural analysis suggests this role is
optimal for entry candidates.
“Service Technician-CDL at Loram. Skills: Service lubricator units, Perform lubrication service, Process work orders. Service top of rail lubricator units. Service gauge face lubricator units”
What You'll Achieve.
Maintain unit uptime to customer expectations
Industry & Context.
Uses logic and methods to solve problems; Proactive problem resolution
100% travel, Ability to lift and/or move up to 50 pounds, Ability to apply high levels of cognitive, analytical, retention and reasoning, Can stand, sit, walk, reach, balance, stoop, kneel, hear, taste and smell, Can see up close, distances, colors and has use of peripheral vision and depth perception, Can tolerate variable and sometimes extreme physical conditions
What They're Looking For.
Must Have
Maintain railroad safety training and certifications, Ability to obtain a CDL, Possess and maintain a valid driver's license, Pass pre-employment drug and alcohol test, Pass pre-employment physical examination, Pass role-specific assessments, Pass eVerifile/eRailSafe background check
Nice to Have
Associate degree in Electrical or Mechanical, 1+ years of Field service experience, Customer facing role experience, 2+ years working in a railroad environment, Basic computer skills
What You'll Do.
Service top of rail lubricator units
Service gauge face lubricator units
Perform lubrication service program
Manage inventory held on maintenance vehicle
Plan work based on length and task difficulty
Anticipate and adjust for problems
Complete all necessary delivery tickets
Complete all necessary warranty paperwork
Complete all necessary returns
Build customer relations
Build supplier relations
How You'll Work.
Team & Collaboration
Work with Sales Department
Communication Scope
Written Communication
Process & Methodology
Planning and Organizing
Full Job Description
Job Title: Service Technician-CDL FLSA Status: Non-Exempt Department: Loram Technologies Reports to: Assistant Manager, Field Services LTI GENERAL DESCRIPTION / PURPOSE: The Service Technician-CDL position is responsible for providing customer service and maintenance functions to Loram customers within a specific region. Maintaining unit uptime to customer expectations is critical to customer satisfaction, railroad fuel economy, and railroad’s wheel/rail life. ESSENTIAL JOB FUNCTIONS: Functional/Technical Skills * Service top of rail and gauge face lubricator units to specified guidelines. * Perform lubrication service program for railroad customers. * Uses logic and methods to solve problems to find effective solutions. * Understand and adhere to general railroad and Loram operating rules. Managing and Measuring Work * Manage inventory held on maintenance vehicle through company processes. * Plans work based on length and task difficulty, develops schedules, and anticipates and adjusts for problems to meet objectives. * Able to work independently. Written Communication * Process work orders and complete all necessary delivery tickets, warranty paperwork, and returns through approved company processes. * Proactive problem resolution Customer Focus * Build customer and supplier relations for improved products and services. * Work with Sales Department to ensure customer expectations are met. BEHAVIORAL COMPETENCIES: 1. Communication 2. Building Customer Loyalty 3. Decision Making 4. Customer Focus 5. Planning and Organizing 6. Work Standards ## Qualifications REQUIRED QUALIFICATIONS: Experience: High School Diploma/ Equivalent Licenses/Certifications: Maintain railroad safety training and certifications Ability to obtain a CDL. PREFERRED QUALIFICATIONS: Education: Associate degree in Electrical or Mechanical Experience: 1+ years of Field service experience with customer facing role 2+ years working in a railroad environment, Field service, and Basic computer skills P
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