Ting Internet
fiber Internet provider
ServiceTechnician
“Service Technician at Ting Internet. Skills: fiber network installation, fiber splicing, customer engagement. Perform installation of fiber network, including connecting, disconnecting, testing, repairing, and maintaining services. Engage directly with residential and commercial customers at install locations”
Industry & Context.
Troubleshoot advanced issues; repeat break/fix scenarios
Ability to travel between markets to provide support (traveling technician), Willingness to participate in on-call rotation, Ability to work in confined spaces, Ability to perform aerial work using ladders or bucket trucks (35+ feet), Ability to lift up to 75 pounds using safe lifting techniques, Ability to work indoors and outdoors in all weather conditions (with provided PPE), commitment to safety practices (ladder safety, safe driving, weather protocols, etc.), pre-employment drug testing, E-verify program participation
What They're Looking For.
Must Have
2–4 years of experience in the telecommunications industry, Valid driver’s license with a clean driving abstract, Completion of FOI (Fiber Optic Installer) or FOA (Fiber Optic Association) certification
What You'll Do.
Perform installation of fiber network
and maintaining services
Engage directly with residential and commercial customers at install locations
Complete general installations
including wall fishing and custom install solutions to meet customer needs
Install drops from handhole to house independently
Perform mainline and drop fiber blowing processes
Understand basic data center concepts and perform related work with supervision as needed
Troubleshoot advanced issues
including installs that fail to go online
repeat break/fix scenarios
and light level analysis
Independently complete splice dome and express dome installations
Perform advanced network repairs across NID
and data center environments
Interpret locates and maps to ensure optimal drop placement
Advise customers on optimal drop placement for effective connectivity
Support MXU cost estimates
and design with guidance from senior team members
Act as a subject matter expert
providing guidance to junior technicians
How You'll Work.
Team & Collaboration
providing guidance to junior technicians; guidance from senior team members
Communication Scope
customer interaction and communication skills; Engage directly with residential and commercial customers; effectively de-escalating concerns; Advise customers
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