Serve Robotics
robotics
ServiceTechnician
Neural analysis suggests this role is
optimal for Entry candidates.
“Service Technician at Serve Robotics. Skills: electro-mechanical, automotive, electronics, robotics, aerospace, mechanical troubleshooting, electrical troubleshooting, multimeter, power supply, shop tools, automation, integrated mechanical-electrical systems, preventive maintenance, structured diagnostics, component-level repairs, documentation. Perform basic to moderate hardware repairs, component swaps, and preventive maintenance in accordance with established SOPs. Execute structured diagnost”
What You'll Achieve.
supports fleet reliability; impacts fleet uptime; repair quality; customer experience
Industry & Context.
structured troubleshooting processes; troubleshooting capability; complex diagnostics; systemic issues
regular hands-on work with robots, tools, and lab equipment, lifting up to 40 pounds, standing for extended periods, working in both lab and field environments
What They're Looking For.
Must Have
1–3 years of hands-on technical experience in electro-mechanical, automotive, electronics, robotics, aerospace, or similar industries, Demonstrated ability to perform mechanical and basic electrical troubleshooting, Familiarity with standard diagnostic tools (multimeter, power supply, general shop tools), Experience working in shop, lab, or field-service environments, attention to detail and documentation accuracy, Ability to follow structured troubleshooting processes, Flexibility to work weekends as part of a 5-day schedule
Nice to Have
Trade school certification or technical training program completion, Experience with issue-tracking systems such as Jira, Exposure to robotics, automation, or integrated mechanical-electrical systems
What You'll Do.
Perform basic to moderate hardware repairs
and preventive maintenance in accordance with established SOPs
Execute structured diagnostic procedures using approved hardware and software tools
Conduct inspections and validation testing to confirm repair effectiveness
Perform component-level replacements (motors
mechanical assemblies
Escalate complex or recurring failures to higher-level technicians
Accurately document all work in MaintainX
including detailed notes
and supporting evidence
Ensure repair documentation supports engineering review and traceability
Maintain parts usage accuracy and support inventory tracking
Maintain organized workstations
and component storage areas
Follow all safety procedures and proper tool-handling standards
Meet defined quality and throughput expectations for assigned work
Identify repeat repair patterns and flag potential systemic concerns
Provide feedback on process clarity and repair documentation standards
Participate in required technical and safety training
How You'll Work.
Team & Collaboration
collaboratively and respectfully
Full Job Description
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity. WHO WE ARE We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully. JOB OVERVIEW The Service Technician I supports fleet reliability by performing preventive maintenance, structured diagnostics, and component-level repairs on Serve’s delivery robots. This role is designed for early-career technicians who bring foundational technical experience and are building proficiency within Serve’s systems and standards. Technician I operates with guidance on complex issues and is expected to develop toward independent troubleshooting capability. This role directly impacts fleet uptime, repair quality, and customer experience through consistent execution and documentation discipline. JOB DUTIES - Perform basic to moderate hardware repairs, component swaps, and preventive maintenance in accordance with established SOPs - Execute structured diagnostic procedures using approved hardware and software tools - Conduct inspections and validation testing to confirm repair effectiveness - Perform component-level replacements (motors, sensors, harnesses, mech
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