ServiceTechnician

At Rock Processing, we’re passionate about development and advanced technology, and we always aim to offer the best possible experience for our customers in a sustainable way. It’s a mission that takes commitment, but as an industry leader we aim for nothing but excellence in everything we do. We offer a diverse range of opportunities through our businesses and cross-border networks, enabling you to explore your potential and thrive. We are looking for a hardworking and enthusiastic Service Technician to join our Service team. The role will report to the Service Operations Manager based in Kathu, Northern Cape. **Purpose of the role:** The repair, maintenace and customer support of screening and feeding equipment at all work locations in the Northern Cape service region. These may be part of an SLA, or to be performed on an ad-hoc ordr basis. **The job responsibilities:** * Monthly Services of equipment as specified as part of Service level agreements or purchase orders * Inspection and reporting of equipment condition to end users as well as the technical and management team in the Northern Cape * The technical support of customers with breakdowns and fault diagnosis where required * Completion and sign off of Job Cards at the different work areas to allow for the invoicing of completed work * Ensuring inspection and internal repair reports are completed to a high degree of accuracy, allowing for follow up repairs to be planned and discussed with the end users. * Planning of work tasks, ensuring the correct spares and consumables are avaialable and ordered timeously by the end users * Ensuring all performed tasks is to the required Sandvik standards mitigating risks of premature equipment failures * Ensures compliance with established industry safety standards and guidelines * Support and develop fitter assistants to ensure efficient service delivery by the service teams * Ensuring the number and type of spares at the end user is adequate for the equipment installe