Otis
elevator and escalator manufacturing, installation, and service
ServiceTechnician
Neural analysis suggests this role is
optimal for Senior candidates.
“Service Technician at Otis. Skills: Service and Maintenance work, Electrical and Mechanical training, lift and escalator breakdowns, repairs and control modifications on lifts and escalators, Re-roping, Hoisting, Rigging, Upgrades and Repair work. Performs Service and Maintenance work in accordance with relevant job procedures, technical articles, and operations manuals. Stand by and provide after-call-back coverage as needed”
What You'll Achieve.
meet customer satisfaction
Industry & Context.
demonstrated fault-finding and problem-solving skills
Stand by and provide after-call-back coverage as needed
What They're Looking For.
Must Have
Electrical license, Cert III in Electrotechnology, valid driver's license, Minimum five (5) years’ experience within the Lift Industry, Extensive Electrical and Mechanical knowledge across large equipment, ability to perform knowledge transfer on information and skills through training, demonstrated fault-finding and problem-solving skills, Good English language skills, both verbal and written, Intermediate knowledge and experience using technology including mobile communications, applications, and other computer-based systems (Word, Excel, Email, Internet), A committed professional, with safety as priority, attention to detail, results-driven, curious, adaptable, able to work well alone or in a team
What You'll Do.
Performs Service and Maintenance work in accordance with relevant job procedures
and operations manuals
Stand by and provide after-call-back coverage as needed
Identify process improvement opportunities and help facilitate continuous improvement to meet customer satisfaction
Electrical and Mechanical training to apprentices and subcontractors
Attend lift and escalator breakdowns and perform repairs and control modifications on lifts and escalators
Perform Upgrades and Repair work in accordance with all relevant Codes
including SAA Lift Code AS1735
and in accordance with the relevant Award and /or Enterprise Bargaining Agreement
Liaise with customers and submit leads using Otis-provided applications
How You'll Work.
Team & Collaboration
Work closely with other Installers, Electricians, Adjusters, Trade Assistants, Field Engineers, and Construction Coordinators; Works closely with the Field Engineers, Service Mechanics, and Branch and Operations Managers; Liaises with functional management at other Otis entities and headquarters; Represents the Company's relationships with major customers, suppliers, and the public; Sales Team: Sales Account Representatives, Managers, and Coordinators (where relevant); External stakeholders include Customers, Building Owners, Managers, Independent and Government Agencies, Unions, Consultants, and Suppliers
Communication Scope
Good English language skills, both verbal and written; Liaise with customers
Full Job Description
**Date Posted:** 2026-05-12 **Country:** Australia **Location:** LOC7057: Unit 3 130 Frederick Street, Welland, Adelaide SA 5007, Australia Come and join Otis today, and be part of the OTIS Family and Forbes 2025 World's Best Employers ## About you We are seeking a **Service Technician** based in**** the **Adelaide, South Australia.** In this role, you will work closely with other Installers, Electricians, Adjusters, Trade Assistants, Field Engineers, and Construction Coordinators. * Permanent role * Adelaide portfolio * Reports to the Service Manager ## Key Responsibilities for You * Performs Service and Maintenance work in accordance with relevant job procedures, technical articles, and operations manuals. * Stand by and provide after-call-back coverage as needed. * Identify process improvement opportunities and help facilitate continuous improvement to meet customer satisfaction. * Electrical and Mechanical training to apprentices and subcontractors. * Attend lift and escalator breakdowns and perform repairs and control modifications on lifts and escalators, including Re-roping, Hoisting, and Rigging. * Perform Upgrades and Repair work in accordance with all relevant Codes, including SAA Lift Code AS1735, and in accordance with the relevant Award and /or Enterprise Bargaining Agreement. * Liaise with customers and submit leads using Otis-provided applications. ## Key working relationships - Internally and Externally * Works closely with the Field Engineers, Service Mechanics, and Branch and Operations Managers. * Liaises with functional management at other Otis entities and headquarters. * Represents the Company's relationships with major customers, suppliers, and the public. * Sales Team: Sales Account Representatives, Managers, and Coordinators (where relevant). * External stakeholders include Customers, Building Owners, Managers, Independent and Government Agencies, Unions, Consultants, and Suppliers. ## What You Will Need To Be Successful * Have an Electrical
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