ECC
Technology
ServiceTechnician
“Service Technician at ECC. Skills: Service technician, Integration support, AV design. Provide field support. Provide client support”
What You'll Achieve.
Provide highest level integration support; Ensure highest customer satisfaction; Maintain proper engineering standards; Maintain compatibility standards; Promptly resolve customer complaints; Maintain highest technical quality; Ensure adequate supply availability
Industry & Context.
Troubleshooting; Resolve customer problems; Solution-focused
Climb ladders, Work on scaffolding, Work on lifts, Lift up to 50 pounds, Lift up to 100 pounds, Travel up to 25%, Operate company equipment
What They're Looking For.
Must Have
5+ years experience, Intermediate AV design experience, CTS-I or equivalent experience, Network+ Certification, Entry-level programming, Experience with ticketing systems, Proficiency with construction techniques, Proficiency with structured cabling
Nice to Have
Cisco ICND (within first 6 months), Familiarity with Audio DSP programming, Familiarity with Audio DSP theory
What You'll Do.
Provide field support
Provide client support
Acquire and maintain training
Sustain integration skills
Ensure technical standards adherence
Resolve customer problems
Document customer issues
Provide tools and materials
Maintain inventory levels
Verify site information
Verify hardware functionality
Verify software functionality
Provide feedback on viability
Coordinate with Project Management
Facilitate project timelines
Facilitate project goals
Aid with implementations
Communicate integration status
Work with installation team
Provide network support
Create code narrative
Provide configuration
Aid installation process
Provide client training
Interpret user guides
Perform work adhering to OSHA
Report unsafe conditions
Cultivate positive relationships
Present professionally
Represent company image
Adhere to core values
How You'll Work.
Team & Collaboration
Field installation teams; Service department; Project Management team; Installation team; Assigned Programmer; Internal departments; Across departments
Communication Scope
Verbal interaction; Phone interaction; Client training presentation
Process & Methodology
Project close-out
Applying for this Service Technician role?
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ANONYMOUS · UNFILTERED
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