BikeSource
ServiceTechnician
“Service Technician at BikeSource. Skills: technical expertise, customer service, communication. Meeting and making a connection with riders, asking qualifying questions and listening to riders' needs, then giving options and advice on meeting those needs from a pre-set service menu or tune ups and a la cart service.. Speak authoritatively on technical matters as they relate and pertain to our be the expert”
What You'll Achieve.
meeting sales and profitability goals; exceeding rider expectations; high levels of rider satisfaction
Industry & Context.
Ability to stand for extensive time while occasionally walking, kneeling, or reaching, Able to lift at least 50 lbs. or more and use proper lifting skills
What They're Looking For.
Must Have
Must be able to work as business dictates which includes weekends, Ability to stand for extensive time while occasionally walking, kneeling, or reaching, Able to lift at least 50 lbs. or more and use proper lifting skills
Nice to Have
Bike shop / Bike mechanic experience preferred
What You'll Do.
Meeting and making a connection with riders
asking qualifying questions and listening to riders' needs
then giving options and advice on meeting those needs from a pre-set service menu or tune ups and a la cart service.
Speak authoritatively on technical matters as they relate and pertain to our be the expert
Assists customers in an enthusiastic and courteous provides “wow” customer service.
Responsible for properly taking in all service work and setting and exceeding rider expectations
including correctly filling out service work orders
scheduling an appropriate number of repairs
Advises and assists customers with their product/service selection without bias.
Develops and maintains knowledge expertise of all merchandise in department to effectively assist customers with accurate keeps current as new product lines are introduced.
Assists with bike sales with technical consulting
and any other bike floor duties as needed.
Deliver best in class rider-service that ensures ongoing service and high levels of rider satisfaction
General cleanliness standards are set at store opening
maintained throughout the day
and reset at close of business
including light janitorial duty
Proficiency in Lightspeed point of sale systems and store operational websites
dependable attendance and punctuality
How You'll Work.
Team & Collaboration
work collaboratively and hands-on with staff and local riders
Communication Scope
Excellent communication with the ability to effectively interact with riders and team members
Applying for this Service Technician role?
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