Rentokil Initial Group
ServiceTeamLeader
“Service Team Leader at Rentokil Initial Group. Skills: leadership skills, customer service, planning and organising routes, managing drivers, identifying ways to improve quality and efficiency. support the branches' operations. organise the Service Driving team”
What You'll Achieve.
Identifying ways to improve the quality and efficiency of customer service
Industry & Context.
Dealing with customer complaints and queries
Full UK manual driving licence held for more than two years, with no more than six penalty points., Flexibility with working patterns to support business needs., On occasions, you may need to cover driving routes
What They're Looking For.
Must Have
Full UK manual driving licence held for more than two years, with no more than six penalty points., Demonstrated leadership skills in a working environment, Ability to work in a fast-paced environment with the ability to adapt quickly to changes in the work environment, Demonstrate excellent customer service and communication skills., Flexibility with working patterns to support business needs., Ability to use own initiative and have a positive ‘can do’ attitude, Pride in the job you do
Nice to Have
Experience in managing within a service delivery environment would be advantageous but this is something we can offer training on
What You'll Do.
support the branches' operations
organise the Service Driving team
Planning and organising routes for our drivers
Organising the fleet of vehicles we have
Managing a certain number of drivers within the branch
Dealing with customer complaints and queries
Identifying ways to improve the quality and efficiency of customer service
Providing support and development for colleagues in the branch
Keeping relevant documentation up to date including vehicle information
you may need to cover driving routes
How You'll Work.
Team & Collaboration
Providing support and development for colleagues in the branch
Communication Scope
excellent customer service and communication skills
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