ServiceTeamLeader

_**Ready to take the next step in your career or start an exciting new one?**_ At KONE, we’re looking for ambitious individuals who want to combine People Leadership with Project Management in a role that truly makes an impact. As a **Service Team Leader** , you’ll be at the heart of our operations—building strong, long-term relationships with customers while leading a team of skilled technicians. With the support of our experienced professionals, you’ll gain the expertise and confidence to manage activities across your region and drive success every day. At KONE, we believe in improving performance through inspiring, engaging, and developing our people. Being a part of a global network of people, we are looking for a unique individual that would leverage working in a culture that fosters innovation and empowers individuals to make a difference. **The key activities:** * Ensure customer retention by making sure agreed service agreements are met and that promises to the customer are kept (together with the rest of KONE team) * Communicate to customers that promises have been delivered * Ensure that customers' queries are answered on time and with the appropriate attention and makes sure complaints are solved accurately and on a timely basis * You are accountable for the sales leads volume, quality, and further processing of sales leads * Ensure high quality of service through presence in the field, regular field audits and promoting safety and quality culture * Develop the competences, motivation and overall performance of the technicians * Ensure that the processes and maintenance methods are followed * Ensure the correct level of resourcing in the short-term through absence management and in the mid-term through capacity planning (together with your manager) * Accountable for determining and checking technicians’ performance objectives **Who are you?** * You have a bachelor’s or master’s degree in in Engineering or other relevant field * You are legally entitled to