Barclays
Finance
ServiceTeamLeader
“Service Team Leader at Barclays. Skills: relationship support, risk management, stakeholder management, people management, strategic direction. manage relationship support initiatives. set the strategic direction”
What You'll Achieve.
deliver on work that impacts the whole business function; achieve outcomes; driving continuous improvement in service quality and team performance; ensuring high service standards are consistently met; make a tangible impact on client service standards; operational efficiency; strategic relationship support
Industry & Context.
Engage in complex analysis of data from multiple sources of information; solve problems creatively and effectively; resolve complex issues
What They're Looking For.
Must Have
Excellent understanding of CDD Policy, stakeholder management skills, Excellent communication skills, People management – Previous experience managing or leading people, with exposure to coaching and performance management
Nice to Have
Previous experience working in Private Bank or Wealth Management, Experience supporting or delivering change – Practical experience contributing to or managing operational change or continuous improvement initiatives
What You'll Do.
manage relationship support initiatives
set the strategic direction
Provide support to the bank's senior management team
manage relationship support risk across the organisation
Development of strategic direction for relationship support
implementation of up to date methodologies and processes
oversight of colleagues and their performance
implementation of departmental goals and objectives
oversight of department efficiency and effectiveness
Relationship management of relationship support stakeholders
identifying relevant stakeholders
maintenance of the quality of external third party services
Development and implementation of policies and procedures for relationship support
identification of potential risks
development of strategies to mitigate those risks
maintenance of alignment between the bank’s relationship support and compliance functions
Monitoring the financial performance of relationship support teams
Conducting thorough market research
understand market trends
competitive landscape
identify market opportunities
advise and influence decision making
contribute to policy development
take responsibility for operational effectiveness
Lead a team performing complex tasks
Set objectives and coach employees
appraisal of performance relative to objectives
determination of reward outcomes
lead collaborative assignments
guide team members through structured assignments
identify the need for the inclusion of other areas of specialisation
identify new directions for assignments and/ projects
identifying a combination of cross functional methodologies or practices
Consult on complex providing advice to People Leaders
support the resolution of escalated issues
Identify ways to mitigate risk
developing new policies/procedures
support of the control and governance agenda
Take ownership for managing risk
strengthening controls
Perform work that is closely related to that of other areas
understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function
Collaborate with other areas of work
business aligned support areas
keep up to speed with business activity and the business strategy
Engage in complex analysis of data from multiple sources of information
internal and external sources
solve problems creatively and effectively
Communicate complex information
Influence or convince stakeholders to achieve outcomes
oversee frontline service delivery
support relationship initiatives
shape the strategic direction of relationship support across the organisation
supporting senior leadership
managing operational risk
driving continuous improvement in service quality and team performance
and develop a high-performing team
fostering a culture of accountability
and continuous improvement
oversee workflow and performance
ensuring high service standards are consistently met
support senior management in identifying and managing operational risks
ensuring compliance with Barclays’ risk framework
Driving change initiatives and process improvements
embedding a control culture across the team
act as a central point of coordination between relationship support and internal departments
resolve complex issues
manage challenging conversations
maintain a client-first mindset
collaborative partnerships across the business
make a tangible impact on client service standards
operational efficiency
strategic relationship support
How You'll Work.
Team & Collaboration
Collaborate closely with other functions/ business divisions; guide team members through structured assignments; Consult on complex providing advice to People Leaders; Perform work that is closely related to that of other areas; Collaborate with other areas of work; building trusted, collaborative partnerships across the business; act as a central point of coordination between relationship support and internal departments
Communication Scope
Excellent communication skills; Able to handle challenging conversations professionally; convey information clearly across various audiences; Communicate complex information
Process & Methodology
Development of strategic direction for relationship support, Management of relationship support initiatives, Development and implementation of policies and procedures for relationship support, Driving change initiatives and process improvements
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