ServiceSupportSpecialist

Our associates celebrate lives. We celebrate our associates. This role provides exemplary customer service in all areas of helping client families following the loss of a loved one. A sense of urgency, empathy, attention to detail and strong communication skills are required to succeed and fulfill customer needs. The Specialist works closely with funeral directors and location managers to ensure all arrangements are initiated and completed. **JOB RESPONSIBILITIES ** * Meets regularly with Funeral Director(s) to ensure customer needs are met * Frequently communicates with families to coordinate activities * Takes first calls and dispatches removal teams * Collects vital information, files death certificates and insurance claims * Schedules appointments for Funeral Directors * Designs and prints memorials; creates, scans, and corrects arrangement documents * Orders merchandise, flowers, urns * Schedules services including coordinating with churches, cemeteries and staff * Assists with setting up funeral/visitation areas and take down * Assists during funeral services and events * May be required to ensure company vehicles are clean and fueled, prior to and after services * Adheres to all Company and Regulatory requirements * Performs other administrative duties for the location when time permits **MINIMUM Requirements ** **Education** * High School diploma or equivalent **Certification/License** * Good driving record and valid driver’s license **Experience** * 2 years of experience in an office clerical or customer service capacity required * Experience working in a customer-focused and fast-paced professional environment required * Funeral industry experience preferred but not required **Knowledge, Skills and Abilities** * Strong knowledge of computers and software * Above average communication skills * High level of compassion and integrity * Problem solving skills * Ability to multi task and set priorities * Ability to maintain confidentiality * Ability to work bey