Company
ServiceSupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Service Support Specialist. Skills: customer service, coordination, administrative duties. Provide exemplary customer service. Meet regularly with Funeral Director(s)”
What You'll Achieve.
ensure customer needs are met; fulfill customer needs
Industry & Context.
Problem solving skills
Sense of urgency, Empathy, Attention to detail, Ability to work beyond standard business hours including weekends, Mostly works indoors during all seasons and weather conditions, Occasional work outdoors, Limited amount of local and/or multiple location traveling required, Professional dress is required when in contact with families, Sitting continuously for many hours per day, up to 6 hours per day, Occasional periods of time standing, up to 3 hours per day, Climbing stairs to access buildings, Physical effort requiring manual dexterity is required, Ability to lift up to 20 pounds, Working beyond “standard” business hours as the need arises
What They're Looking For.
Must Have
High School diploma or equivalent, Good driving record and valid driver’s license, 2 years of experience in an office clerical or customer service capacity required, Experience working in a customer-focused and fast-paced professional environment required, knowledge of computers and software, Above average communication skills, High level of compassion and integrity, Problem solving skills, Ability to multi task and set priorities, Ability to maintain confidentiality, Ability to work beyond standard business hours including weekends, Detail oriented, Professional team player, Pro-actively seeks out tasks, Motivated, enthusiastic work ethic
Nice to Have
Funeral industry experience preferred but not required
What You'll Do.
Provide exemplary customer service
Meet regularly with Funeral Director(s)
Communicate with families
Dispatch removal teams
Collect vital information
File death certificates
File insurance claims
Schedule appointments
Design arrangement documents
Print arrangement documents
Create arrangement documents
Scan arrangement documents
Correct arrangement documents
Coordinate with churches
Coordinate with cemeteries
Coordinate with staff
Assist with setting up funeral areas
Assist with take down of funeral areas
Assist during funeral services
Assist with dressing deceased
Assist with casketing deceased
Assist with preparing deceased
Transport human remains
Ensure company vehicles are clean
Ensure company vehicles are fueled
Adhere to Company requirements
Adhere to Regulatory requirements
Perform administrative duties
How You'll Work.
Team & Collaboration
Works closely with funeral directors; Works closely with location managers; Meets regularly with Funeral Director(s); Schedules services including coordinating with churches, cemeteries and staff; Assists during funeral services and events
Communication Scope
Above average communication skills; communication skills
Full Job Description
Our associates celebrate lives. We celebrate our associates. This role provides exemplary customer service in all areas of helping client families following the loss of a loved one. A sense of urgency, empathy, attention to detail and strong communication skills are required to succeed and fulfill customer needs. The Specialist works closely with funeral directors and location managers to ensure all arrangements are initiated and completed. **JOB RESPONSIBILITIES** * Meets regularly with Funeral Director(s) to ensure customer needs are met * Frequently communicates with families to coordinate activities * Takes first calls and dispatches removal teams * Collects vital information, files death certificates and insurance claims * Schedules appointments for Funeral Directors * Designs and prints memorials; creates, scans, and corrects arrangement documents * Orders merchandise, flowers, urns * Schedules services including coordinating with churches, cemeteries and staff * Assists with setting up funeral/visitation areas and take down * Assists during funeral services and events * Assists with dressing, casketing and preparing the deceased for viewing * Transport human remains to the Crematory facility * Delivers ashes from Crematory to Funeral Home * Assists with removals * May be required to ensure company vehicles are clean and fueled, prior to and after services * Adheres to all Company and Regulatory requirements * Performs other administrative duties for the location when time permits **MINIMUM Requirements** **Education** * High School diploma or equivalent **Certification/License** * Good driving record and valid driver’s license **Experience** * 2 years of experience in an office clerical or customer service capacity required * Experience working in a customer-focused and fast-paced professional environment required * Funeral industry experience preferred but not required **Knowledge, Skills and Abilities** * Strong knowledge of computers and software * Above a
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