ServiceSupportSpecialist

Evolution is looking for someone to deal with different tasks assigned for the duration of the shift and provide professional service to the customers. Your duties will be: * Ensuring that all tables are operational without interruptions. * Ensuring the appropriate number of staff are present for each shift. * Identifying and resolving all game irregularities due to dealer mistakes, software issues, or any other reason. * Identifying and resolving all real-time incidents on the gaming floor relating to all components of operations, including but not limited to hardware, software, and network connectivity. * Resolving players’ disputes related to the actions of the dealer or any other event that could have affected the integrity of the game. * Monitoring critical application functions and infrastructure components via the provided monitoring tools; identifying, analyzing, logging, and escalating all alerts as necessary. * Work with internal systems (JIRA, TTS, WIKI, etc.) * Recording all events related to major incidents in TTS/SST and producing post-resolution incident reports. * Manage ad-hoc situations which may occur on the shift in an appropriate manner to still be able to deliver all products. * Administrative duties - scheduling, reporting, organizing the daily processes according to the internal policies and procedures. * Management and assistance to Game Presenters and Shufflers with functional responsibilities. * Leadership, training, development of the Game Presenters and Shufflers based on needs. ## Qualifications * Excellent English spoken and written language skills. * Ability to work any type of shifts and to work full time and/or shift schedule. * Ability to make managerial decisions. * Strong interpersonal skills, soft skills (analytical/multi-tasking/high sense of responsibility/etc.) * Ability to maintain strict confidentiality, high sense of urgency and result-oriented attitude. * Attentive to details and high level of stress resistance. * Approach