Adverity
Tech / AI / Software
ServiceSupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Service Support Specialist at Adverity. Skills: technical expert, driving resolution of complex software issues, partnering with support agents, delivering timely, high-quality outcomes for customers. Serving as the go-to expert for complex cases within your area of specialisation. Leading discovery conversations and advising customers on optimal configurations and solutions”
What You'll Achieve.
driving resolution of complex software issues; partnering with support agents to deliver timely, high-quality outcomes for customers
Industry & Context.
analytical and troubleshooting skills; ability to resolve complex configuration and data issues independently; proactive approach to problem-solving
What They're Looking For.
Must Have
Professional experience in B2B SaaS Customer Support, analytical and troubleshooting skills, with the ability to resolve complex configuration and data issues independently, Experience identifying, reproducing, and clearly communicating bugs to technical or Product teams, Familiarity with data pipelines, ETL workflows, and configuration-based troubleshooting, A proactive approach to problem-solving and continuous improvement
Nice to Have
Excellent written and verbal communication skills in German is a plus, A collaborative, coaching-oriented mindset with a passion for knowledge sharing, Exposure to web technologies and data concepts such as APIs, ETL, or SQL, Knowledge of advertising platforms, social media advertising, or web analytics tools
What You'll Do.
Serving as the go-to expert for complex cases within your area of specialisation
Leading discovery conversations and advising customers on optimal configurations and solutions
Resolving complex configuration issues and data pipeline discrepancies independently
Troubleshooting and identifying bugs
and escalating issues with clear context and evidence
Differentiating between configuration issues
Identifying recurring customer challenges and sharing insights to improve team efficiency
Creating enablement content and guidance for common issues and workflows
How You'll Work.
Team & Collaboration
Collaborating cross-functionally with Product and Customer Success teams on service and enablement initiatives
Communication Scope
Excellent written and verbal communication skills; German is a plus
Full Job Description
We are looking for a **Service Support Specialist** who will act as a technical expert, driving resolution of complex software issues and partnering with support agents to deliver timely, high-quality outcomes for customers. This is a**full-time** , hybrid position based in Vienna. We value regular office presence as an important part of building strong collaboration, knowledge sharing, and team connection, while also offering the **flexibility** to find a working rhythm that balances in-office and remote work. ### Some of the things you'll work on: * Serving as the go-to expert for complex cases within your area of specialisation. * Leading discovery conversations and advising customers on optimal configurations and solutions. * Resolving complex configuration issues and data pipeline discrepancies independently. * Troubleshooting and identifying bugs, and escalating issues with clear context and evidence. * Differentiating between configuration issues, data discrepancies, and technical bugs. * Identifying recurring customer challenges and sharing insights to improve team efficiency. * Creating enablement content and guidance for common issues and workflows. * Collaborating cross-functionally with Product and Customer Success teams on service and enablement initiatives. ### We are excited if you have: * Professional experience in B2B SaaS Customer Support. * Strong analytical and troubleshooting skills, with the ability to resolve complex configuration and data issues independently. * Experience identifying, reproducing, and clearly communicating bugs to technical or Product teams. * Familiarity with data pipelines, ETL workflows, and configuration-based troubleshooting. * Excellent written and verbal communication skills in English; German is a plus. * A collaborative, coaching-oriented mindset with a passion for knowledge sharing. * A proactive approach to problem-solving and continuous improvement. Nice to have: * Exposure to web technologies and data concepts s
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