Ebury
FinTech
ServiceSupportAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Service Support Analyst at Ebury. Skills: IT assistance, Network Infrastructure support, Telephony support, Desktop operating systems support, IT-related hardware/software maintenance, Cloud-based infrastructure exposure. Supporting and maintaining the company’s IT systems. Providing efficient desktop support to all business users”
What You'll Achieve.
unlock global growth; transform how businesses operate globally; shape the future; accelerate your career; perform at your best; help businesses operate and scale globally; seamlessly streamline and manage global cash flow; build the infrastructure for borderless growth; help our clients scale at every stage
Industry & Context.
problem-solving
travel to other Ebury offices, worldwide, sometimes at short notice
What They're Looking For.
Must Have
Advanced understanding of the Windows OS, Linux, Mac OS X and Chrome OS, Intermediate understanding of networking and cloud technologies, Google Workspace applications and products, MS Office, Proficiency in written and verbal communication in English
Nice to Have
ITIL
What You'll Do.
Supporting and maintaining the company’s IT systems
Providing efficient desktop support to all business users
Resolving any IT-related faults quickly and efficiently
Enhancing and developing the IT provision extended within the business
Provide effective IT assistance across all aspects of the business
Supporting and maintaining the Network Infrastructure
including Telephony and Desktop operating systems
General maintenance of all IT-related hardware/software
Diagnose and resolve technical issues on Windows
Provide local and remote desktop support to 2000+ users in 51 offices globally
Setting up and configuring new laptops and desktops
Assisting with on/offboarding process in accordance with HR & IT procedures
Provide IT-based training to internal end users
Completing internal user moves
Creating purchase requisitions for IT hardware/software
Undertake small to medium-sized IT projects as instructed
How You'll Work.
Team & Collaboration
Provide assistance and support to colleagues in IT-related matters
Communication Scope
written and verbal communication in English
Process & Methodology
Undertake small to medium-sized IT projects
Full Job Description
Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed. If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future. Service Support Analyst Ebury Malaga Office - Hybrid: 4 days in the office, 1 day working from home per week The Service Desk department is responsible for supporting and maintaining the company’s IT systems and for providing efficient desktop support to all business users. The department is responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the IT provision extended within the business. The Position The post holder will provide effective IT assistance across all aspects of the business. The post holder is responsible for supporting and maintaining the Network Infrastructure, including Telephony and Desktop operating systems, plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of cloud-based infrastructure, IT-related projects and activities. You will be required to travel to other Ebury offices, worldwide, sometimes at short notice. What you’ll do ● Diagnose and resolve technical issues on Windows, Chrome, Mac & Linux devices ● Provide local and remote desktop support to 2000+ users in 51 offices globally ● Setting up and configuring new laptops and desktops ● Assisting with on/offboarding process in accordance with HR & IT procedures ● Provide IT-based training to internal end users ● Completing internal user moves ● Creating purchase requisitions for IT hardware/software ● Undertake small to medium
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