Company
Technology
ServiceSupplyChainOperations
Neural analysis suggests this role is
optimal for Senior candidates.
“Service Supply Chain Operations. Skills: Service supply chain, Global logistics, Parts planning, Stakeholder management. Manage end-to-end service supply chain operations. Manage order fulfillment”
What You'll Achieve.
Meet service level expectations; Improve ROI; Expand business value; Improve delivery performance; Improve cost efficiency; Improve customer satisfaction
Industry & Context.
Problem-solving; Analytical skills
What They're Looking For.
Must Have
Bachelor’s degree, 5+ years of experience, Service parts planning, Global logistics execution, Managing complex global accounts, Analytical skills, Interpret KPIs, ERP systems, MS Excel proficiency, MS Word proficiency, MS PowerPoint proficiency, Problem-solving skills, Planning skills, Stakeholder management skills
Nice to Have
Service logistics optimization, Third-party vendor management
What You'll Do.
Manage end-to-end service supply chain operations
Manage order fulfillment
Manage service logistics
Manage parts planning
Act as subject matter expert
Oversee service parts planning strategies
Ensure optimal availability
Manage relationships with customers
Manage relationships with suppliers
Manage relationships with logistics providers
Manage relationships with internal support teams
Meet service level expectations
Drive global service logistics performance
Ensure compliance with contractual agreements
Identify opportunities to improve ROI
Expand business value
Monitor operational metrics
Improve operational metrics
Lead contract negotiations
Support contract negotiations
Identify process improvements
Implement process improvements
Contribute to strategic planning
Contribute to decision-making
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal support teams; Global customers; Internal teams
Communication Scope
Engage global customers; Engage internal teams
Process & Methodology
Planning
Full Job Description
## Accountabilities Manage end-to-end service supply chain operations including order fulfillment, service logistics, and parts planning for global accounts Act as the primary subject matter expert and key point of contact for strategic customer programs and deliverables Oversee service parts planning strategies to ensure optimal availability for repair and new-buy requirements Manage relationships across customers, suppliers, logistics providers, and internal support teams to meet service level expectations Drive global service logistics performance across multiple countries and forward stocking locations Ensure compliance with contractual agreements while identifying opportunities to improve ROI and expand business value Monitor and improve key operational metrics including delivery performance, cost efficiency, and customer satisfaction Lead or support contract negotiations, including scope expansions, upgrades, and lifecycle changes Identify and implement process improvements across logistics and third-party service partners Contribute to strategic planning and decision-making for high-complexity global accounts Requirements: Bachelor’s degree in Supply Chain Management, Business Administration, Engineering, or related field 5+ years of experience in service supply chain, logistics, or global service operations Strong expertise in service parts planning and global logistics execution Experience managing complex, high-value global customer accounts Strong analytical skills with ability to interpret KPIs and drive operational improvements Hands-on experience with ERP systems and strong proficiency in MS Excel, Word, and PowerPoint Ability to work independently and manage complex, multi-variable operational challenges Strong problem-solving, planning, and stakeholder management skills Excellent communication skills with ability to engage global customers and internal teams Experience with service logistics optimization and third-party vendor management is highly de
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