DH Pace
ServiceSupervisor-Residential
Neural analysis suggests this role is
optimal for Manager candidates.
“Service Supervisor-Residential at DH Pace. Skills: Service supervision, Customer service, Team management. Assist with daily scheduling. Provide immediate problem-solving assistance”
What You'll Achieve.
Maximize efficiency; Maximize profitability; Ensure customers’ preferences are met; Ensure expectations were met; Ensure proper handling of materials; Ensure accurate billing; Timely completion of administrative paperwork
Industry & Context.
Problem-solving assistance
Valid driver’s license, Good driving record
What They're Looking For.
Must Have
High School Diploma/GED required, Must have a valid driver’s license, good driving record, Ability to effectively communicate with the customer, represent the company in a professional manner, aptitude for technical applications, aptitude for mechanical systems
Nice to Have
Bachelor's degree preferred, Management experience preferred
What You'll Do.
Assist with daily scheduling
Provide immediate problem-solving assistance
Monitor service technicians’ schedules
Track for jobs completed
Place follow up calls to customers
Facilitate processing of completed jobs
Ensure proper handling of materials
Ensure accurate billing
Perform employee performance reviews
Document performance issues
Provide employee counseling
Develop performance improvement action plans
Participate in planning process
Establish department goals and objectives
How You'll Work.
Team & Collaboration
office staff; service technicians; Department Manager
Communication Scope
Customer communication
Full Job Description
Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business. Overhead Door Company of Atlanta™, a DH Pace Company, Inc. is seeking to hire a Service Supervisor for our residential department in our Peachtree Corners, GA office! If you have strong leadership skills and thrive on customer service, this role may appeal to you. If you are an energetic individual who enjoys working in a fast-paced service environment, please apply! Job Responsibilities: Assist with daily scheduling of all jobs; ensuring customers’ preferences are met Provide immediate problem-solving assistance to office staff/service technicians Constantly monitor service technicians’ schedules to maximize efficiency and profitability Track for jobs completed and place follow up calls to customers to ensure expectations were met Facilitate processing of completed jobs to ensure proper handling of materials and accurate billing Responsible for timely completion of all administrative paperwork associated with this position Perform employee performance reviews in conjunction with Department Manager, document performance issues, and provide employee counseling performance improvement action plans when necessary Participate in planning process and establishing department goals and objectives Other duties assigned by manager Job Requirements: High School Diploma/GED required Bachelor's degree preferred Management experience preferred Experienced using Microsoft Office applications Must have a valid driver’s license and a good driving record Ability to effectively communicate with the customer and represent the company in a professional ma
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