Service Supervisor
ServiceSupervisor
“Service Supervisor at Service Supervisor. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, customer service skills, interpersonal communication skills, technical and mechanical work. Oversees and performs technical and mechanical work that ensures the inside and external buildings, ground, amenities, and common areas of the community meet the Company’s standards for cleanliness, appearance, s”
What You'll Achieve.
ensure the inside and external buildings, ground, amenities, and common areas of the community meet the Company’s standards for cleanliness, appearance, safety, and overall functionality; ensure that they reflect and represent the high quality of the community and Greystar standards; ensure community compliance
Industry & Context.
Ability to apply principles of logical thinking to define and correct problems
Incumbents must provide own hand tools unless prohibited by State law, Incumbents must have a valid driver’s license to operate a golf cart on the property, if applicable, Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas, Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet), Incumbents must be able to work a flexible work schedule, which includes taking “call” during evenings, weekends, and holidays, Job demands may require incumbents to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance, Local, routine travel may be required
What They're Looking For.
Must Have
High school diploma, GED, or related experience and training, Experience in property management maintenance, other building maintenance, or related trade, Knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring devices, Ability to apply principles of logical thinking to define and correct problems, Proficiency in customer service and interpersonal communication skills, Ability to read, write, and communicate effectively, Proficiency in internet, word processing, spreadsheet, and database management programs, Mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions
Nice to Have
Property management system experience preferred
What You'll Do.
Oversees and performs technical and mechanical work that ensures the inside and external buildings
and common areas of the community meet the Company’s standards for cleanliness
and overall functionality
Assists and completes work orders generated from resident requests for service
as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem
and making repairs in accordance with established policies
and code requirements
Oversees and completes the “make-ready” process to prepare vacant apartment homes for leasing and new move-ins
Develops standards for the cleanliness and overall appearance of the community’s grounds
market ready unit interiors
central garbage areas
and other buildings and common areas
Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed
Periodically inspects work performed by contractors
vendors and other service providers to verify the work
materials and services meet quality standards
scope and specifications as required
Maintains adequate inventory of spare parts and maintenance materials
Completes monthly preventative maintenance procedures
Supports cost-cutting and expense control programs
Conducts regularly scheduled Greystar safety meetings
Demonstrates customer services skills by treating residents and others with respect
answering questions from team and residents
responding sensitively to complaints about maintenance services
and assigned work orders with efficiency and urgency
How You'll Work.
Team & Collaboration
cross-functional coordination; vendor/stakeholder management; interact with residents, clients, team members, and other business contacts
Communication Scope
interpersonal communication skills; communicate effectively
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