Otis
ServiceSupervisor
Neural analysis suggests this role is
optimal for Mid candidates.
“Service Supervisor at Otis. Skills: managing the service field operations, second level of technical support, safety audits, performance metrics evaluation, customer satisfaction, team development. managing the service field operations within the assigned geographical area including call backs, preventive/reactive maintenance, repair and modernization. acts as the second level of technical support”
What You'll Achieve.
zero accidents; low call back rate; reduction in labor/spare parts consumption; zero cancellation; maximize the customer satisfaction; ensure productivity in operations
Industry & Context.
Acts as the second level support on technical issues; Evaluate performance metrics (call back/unit/year, no of hours/unit/unit, material cost/unit/year etc. ) of the team to devise corrective actions aimed at improving team’s performance
What They're Looking For.
Must Have
Minimum 7 years as Service Supervisor
Nice to Have
Experience handling key clients is preferred
What You'll Do.
managing the service field operations within the assigned geographical area including call backs
preventive/reactive maintenance
repair and modernization
acts as the second level of technical support
conducts safety audits to ensure all service/maintenance operations are conducted within Otis defined procedures
Provides management information and insights on all dimensions of work area performance
Manages the day to day operation of the team employees to ensure zero accidents
reduction in labor/spare parts consumption
Conducts safety audit at client sites
Evaluate performance metrics of the team to devise corrective actions aimed at improving team’s performance
Maintains close relationship with the employees as well as customers
Acts as the second level support on technical issues
Tracks the team’s utilization against plan to ensure productivity in operations
Supports other junior colleagues with service/maintenance operations at the client sites
Conducts formal and informal trainings on technical tasks for team members
Notifies Finance Department of the work stages at the client site
Prepares manufacturing orders
material requisitions
and material correctional documents (AMT)
Prepares and maintains records for dispatching of equipment and for transitional construction works
Organizes and supervises the activities of team members
formal and informal feedback to team members
How You'll Work.
Team & Collaboration
cross-functional coordination; Supports other junior colleagues with service/maintenance operations at the client sites, acting as a coach to help develop their skills further; Organizes and supervises the activities of team members in a manner that supports self-management and continuous improvement; Provides coaching, formal and informal feedback to team members in order to support their continuous development
Communication Scope
Provides management information and insights on all dimensions of work area performance to facilitate discussion and decision making, both on a periodic basis and for ad-hoc management requests; Maintains close relationship with the employees as well as customers; Provides coaching, formal and informal feedback to team members
Process & Methodology
resource planning, distributing tasks in a balanced manner amongst all team members
Full Job Description
**Date Posted:** 2026-04-07 **Country:** United Arab Emirates **Location:** Otis L.L.C, 37th floor, The One Tower, Sheikh Zayed Road, Dubai, United Arab Emirates **Job Description** The role holder is responsible for managing the service field operations within the assigned geographical area including call backs, preventive/reactive maintenance, repair and modernization. The role holder acts as the second level of technical support and conducts safety audits to ensure all service/maintenance operations are conducted within Otis defined procedures. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures. **Key Responsibilities:** * Provides management information and insights on all dimensions of work area performance to facilitate discussion and decision making, both on a periodic basis and for ad-hoc management requests. * Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner. * Manages the day to day operation of the team employees to ensure zero accidents, low call back rate, reduction in labor/spare parts consumption, zero cancellation. * Cascades the organizational plan into individual accountabilities by distributing tasks in a balanced manner amongst all team members. * Conducts safety audit at client sites to ensure all service/maintenance operations are conducted within the OTIS safe working procedures and WWJSSS requirement etc. to minimize any safety concerns. * Evaluate performance metrics (call back/unit/year, no of hours/unit/unit, material cost/unit/year etc.) of the team to devise corrective actions aimed at improving team’s performance. * Maintains close relationship with the employees as well as customers to maximize the customer satisfaction. * Acts as the second level support on technical issues. * Tracks the team’s utilization against plan to ensure productivity in operations. * S
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