ServiceSupervisor

**Date Posted:** 2026-05-18 **Country:** United States of America **Location:** OT335: SA - LOS ANGELES, CA 2701 Media Center Drive, Los Angeles, CA, 90065 USA **Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?** Otis Elevator is seeking a passionate and driven individual to join and lead our service operations and help us continue to provide exceptional service to our customers. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection and development, field training, and safety. This individual will also lead operational efforts, managing costs while ensuring superior customer satisfaction. **On a typical day you will:** * Ensure field employee safety and quality of service in your territory * Plan, organize, and manage service field activities to ensure that these activities meet customer needs and company standards * Ensure effective and efficient allocation of available resources such as manpower and materials * Conduct field education training with field workforce * Improve efficiencies, managing route schedules and callback rates * Understand how to provide technical support to field staff, either self-provided or redirected to other experts * Authorize repair orders and tracking completion * Lead change toward better efficiency and communication **What you will need to be successful:** * High school education required; BA/BS degree preferred or equivalent relevant work experience * 5+ years of relevant experience with a Bachelors Degree OR 7+ years of experience without * Experience working with a team of technicians is required * Leadership experience is required * Elevator industry experience is desired, but not required * Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment * Strong computer and technology skills, business acumen