Greystar
real estate
ServiceSupervisor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Service Supervisor at Greystar. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, technical and mechanical work, maintenance tasks. Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety st”
What You'll Achieve.
ensure the inside and external buildings, ground, amenities, and common areas of the community meet the Company’s standards for cleanliness, appearance, safety, and overall functionality; prepare vacant apartment homes for leasing and new move-ins; reflect and represent the high quality of the community and Greystar standards; ensure community compliance
Industry & Context.
Ability to apply principles of logical thinking to define and correct problems
Incumbents must provide own hand tools unless prohibited by State law, Incumbents must have a valid driver’s license to operate a golf cart on the property, if applicable, stand, walk, and/or sit for extended periods of time, bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas, work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet), push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance, Local, routine travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position, work a flexible work schedule, which includes taking “call” during evenings, weekends, and holidays
What They're Looking For.
Must Have
Experience in property management maintenance, other building maintenance, or related trade, Knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring devices, Ability to apply principles of logical thinking to define and correct problems, Proficiency in customer service and interpersonal communication skills, Ability to read, write, and communicate effectively, Proficiency in internet, word processing, spreadsheet, and database management programs, Mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions
Nice to Have
Property management system experience preferred
What You'll Do.
Assists and completes work orders generated from resident requests for service
as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem
and making repairs in accordance with established policies
and code requirements
Oversees and completes the “make-ready” process to prepare vacant apartment homes for leasing and new move-ins
Develops standards for the cleanliness and overall appearance of the community’s grounds
market ready unit interiors
central garbage areas
and other buildings and common areas
Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed
Periodically inspects work performed by contractors
vendors and other service providers to verify the work
materials and services meet quality standards
scope and specifications as required
Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines
Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual
Assists Community Manager in developing the budget for regular repair and maintenance and capital projects
Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible
not being wasteful with materials and supplies
and practicing the correct use for tools and equipment
Conducts regularly scheduled Greystar safety meetings
ensure all MSDS sheets are current and readily accessible
and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance
Demonstrates customer services skills by treating residents and others with respect
answering questions from team and residents
responding sensitively to complaints about maintenance services
and assigned work orders with efficiency and urgency
How You'll Work.
Team & Collaboration
cross-functional coordination; vendor/stakeholder management; interact with residents, clients, team members, and other business contacts; answering questions from team and residents
Communication Scope
interpersonal communication skills; communicate effectively to represent company management in a support capacity; act as the first point of contact for internal team members and external visitors to the Company; answer questions related to department operating policies
Process & Methodology
resource planning
Full Job Description
**ABOUT GREYSTAR** Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit [www.greystar.com](http://www.greystar.com). **JOB DESCRIPTION SUMMARY** This role oversees and performs technical and mechanical work that ensures the inside and external buildings, ground, amenities, and common areas of the community meet the Company’s standards for cleanliness, appearance, safety, and overall functionality. **JOB DESCRIPTION** • Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements. • Oversees and completes the “make-ready” process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. • Develops standards for the cleanliness and overall appearance
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