Greystar
ServiceSupervisor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Service Supervisor at Greystar. Skills: technical and mechanical work, process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, customer service. oversees and performs technical and mechanical work that ensures the inside and external buildings, ground, amenities, and common areas of the community meet the Company’s standards for cleanliness, appearance, safety, and overall functionality. Assists and complet”
What You'll Achieve.
ensure the inside and external buildings, ground, amenities, and common areas of the community meet the Company’s standards for cleanliness, appearance, safety, and overall functionality; prepare vacant apartment homes for leasing and new move-ins; ensure that they reflect and represent the high quality of the community and Greystar standards; verify the work, materials and services meet quality standards, scope and specifications as required; stay within budgetary guidelines; ensure community compliance
Industry & Context.
Ability to apply principles of logical thinking to define and correct problems; diagnosing the source or cause of the defect or problem; making repairs
Incumbents must be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas, Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet), Job demands may require incumbents to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance, Local, routine travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position, Incumbents must be able to work a flexible work schedule, which includes taking “call” during evenings, weekends, and holidays
What They're Looking For.
Must Have
High school diploma, GED, or related experience and training, Experience in property management maintenance, other building maintenance, or related trade, Incumbents must provide own hand tools unless prohibited by State law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring devices, Ability to apply principles of logical thinking to define and correct problems, Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems, Ability to read, write, and communicate effectively to represent company management in a support capacity, act as the first point of contact for internal team members and external visitors to the Company, and answer questions related to department operating policies, Proficiency in internet, word processing, spreadsheet, and database management programs in order to maintain records of information and develop and provide information for the manager’s use, Mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions in order to review and complete various financial, administrative, and legal documents
Nice to Have
Property management system experience preferred
What You'll Do.
oversees and performs technical and mechanical work that ensures the inside and external buildings
and common areas of the community meet the Company’s standards for cleanliness
and overall functionality
Assists and completes work orders generated from resident requests for service
as well as routine upkeep on the community
Oversees and completes the “make-ready” process to prepare vacant apartment homes for leasing and new move-ins
Develops standards for the cleanliness and overall appearance of the community’s grounds
market ready unit interiors
central garbage areas
and other buildings and common areas
Periodically inspects work performed by other service team members
Periodically inspects work performed by contractors
vendors and other service providers
Maintains adequate inventory of spare parts and maintenance materials
Completes monthly preventative maintenance procedures
Assists Community Manager in developing the budget for regular repair and maintenance and capital projects
Supports cost-cutting and expense control programs
Conducts regularly scheduled Greystar safety meetings
Demonstrates customer services skills
How You'll Work.
Team & Collaboration
cross-functional coordination; interact with residents, clients, team members, and other business contacts; act as the first point of contact for internal team members and external visitors to the Company
Communication Scope
interpersonal communication skills; Ability to read, write, and communicate effectively; answer questions related to department operating policies
Process & Methodology
scheduling vendors and contractors, developing the budget for regular repair and maintenance and capital projects
Full Job Description
**ABOUT GREYSTAR** Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit [www.greystar.com](http://www.greystar.com). **JOB DESCRIPTION SUMMARY** This role oversees and performs technical and mechanical work that ensures the inside and external buildings, ground, amenities, and common areas of the community meet the Company’s standards for cleanliness, appearance, safety, and overall functionality. **JOB DESCRIPTION** • Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements. • Oversees and completes the “make-ready” process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. • Develops standards for the cleanliness and overall appearance
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