Greystar
ServiceSupervisor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Service Supervisor at Greystar. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, technical and mechanical work, customer service skills. Oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the community meet the Company’s standards for cleanliness, appearance, safety, and overall functionality.. Assists an”
What You'll Achieve.
ensures the inside and external buildings, grounds, amenities, and common areas of the community meet the Company’s standards for cleanliness, appearance, safety, and overall functionality.; prepare vacant apartment homes for leasing and new move-ins; ensure that they reflect and represent the high quality of the community and Greystar standards.; verify that the work, materials, and services meet quality standards, scope, and specifications as required.; stay within budgetary guidelines.; ensure community compliance.
Industry & Context.
diagnosing the source or cause of the defect or problem; making repairs; developing corrective action plans
What You'll Do.
Oversees and performs technical and mechanical work that ensures the inside and external buildings
and common areas of the community meet the Company’s standards for cleanliness
and overall functionality.
Assists and completes work orders generated from resident requests for service
as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem
and making repairs in accordance with established policies
and code requirements.
Oversees and completes the “make-ready” process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection
creating a “punch” list of maintenance work needed
scheduling vendors and contractors as needed
obtaining needed supplies and materials
completing all maintenance tasks
and inspecting completed work.
Develops standards for the cleanliness and overall appearance of the community’s grounds
market-ready unit interiors
central garbage areas
and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards.
Periodically inspects work performed by other service team members to assess the effectiveness of policies and procedures and develop corrective action plans as needed.
Periodically inspects work performed by contractors
and other service providers to verify that the work
and services meet quality standards
and specifications as required.
Maintains adequate inventory of spare parts and maintenance materials and works with the Community Manager to order supplies and tools as needed to stay within budgetary guidelines.
Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible
not being wasteful with materials and supplies
and practicing the correct use of tools and equipment.
Conducts regularly scheduled Greystar safety meetings
ensures all MSDS sheets are current and readily accessible
and keeps up to date on all OSHA and other safety-related laws and requirements to ensure community compliance.
Demonstrates customer service skills by treating residents and others with respect
answering questions from the team and residents
responding sensitively to complaints about maintenance services
and assigning work orders with efficiency and urgency.
How You'll Work.
Team & Collaboration
Periodically inspects work performed by other service team members to assess the effectiveness of policies and procedures and develop corrective action plans as needed.; Works with the Community Manager to order supplies and tools as needed to stay within budgetary guidelines.; Demonstrates customer service skills by treating residents and others with respect, answering questions from the team and residents, responding sensitively to complaints about maintenance services, and assigning work orders with efficiency and urgency.
Communication Scope
answering questions from the team and residents; responding sensitively to complaints about maintenance services
Full Job Description
**ABOUT GREYSTAR** Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit [www.greystar.com](http://www.greystar.com). **JOB DESCRIPTION SUMMARY** Oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the community meet the Company’s standards for cleanliness, appearance, safety, and overall functionality. **JOB DESCRIPTION** * Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements. * Oversees and completes the “make-ready” process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. * Develops standards for the cleanliness and overall appearance of the c
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