Greystar
real estate
ServiceSupervisor
“Service Supervisor at Greystar. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, property maintenance, lease-up, construction management, leadership, maintenance and vendor coordination, HVAC, EPA, CPO. Oversees and performs technical and mechanical work that ensures the inside and external buildings, ground, amenities, and common areas of the community meet the Company’s standards for cleanl”
What You'll Achieve.
ensure the inside and external buildings, ground, amenities, and common areas of the community meet the Company’s standards for cleanliness, appearance, safety, and overall functionality; prepare vacant apartment homes for leasing and new move-ins; ensure that grounds, amenities, building exteriors, market ready unit interiors, etc. reflect and represent the high quality of the community and Greystar standards; ensure community compliance with OSHA and other safety related laws and requirements
Industry & Context.
Ability to apply principles of logical thinking to define and correct problems; diagnosing the source or cause of the defect or problem
Incumbents must provide own hand tools unless prohibited by State law, Incumbents must be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas, Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet), Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance, Local, routine travel may be required, Incumbents must be able to work a flexible work schedule, which includes taking “call” during evenings, weekends, and holidays
What They're Looking For.
Must Have
5 + years of property maintenance experience required, High school diploma, GED, or related experience and training, Experience in property management maintenance, other building maintenance, or related trade, Incumbents must provide own hand tools unless prohibited by State law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring devices, Ability to apply principles of thinking to define and correct problems, Proficiency in customer service and interpersonal communication skills, Ability to read, write, and communicate effectively, Proficiency in internet, word processing, spreadsheet, and database management programs, Mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, EPA certifications Type and II or Universal if the position requires working on a sealed HVAC system to test system pressures, handle refrigerants, etc., All certifications as required by State and Local jurisdictions, A valid driver’s license to operate a golf cart on the property, if applicable
Nice to Have
Lease-up and construction management experience, Familiarity with Greystar operations, Proven leadership in maintenance and vendor coordination, Property management system experience preferred
What You'll Do.
Oversees and performs technical and mechanical work that ensures the inside and external buildings
and common areas of the community meet the Company’s standards for cleanliness
and overall functionality
Assists and completes work orders generated from resident requests for service
as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem
and making repairs in accordance with established policies
and code requirements
Oversees and completes the “make-ready” process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection
creating a “punch” list of maintenance work needed
scheduling vendors and contractors as needed
obtaining needed supplies and materials
completing all maintenance tasks
and inspecting completed work
Develops standards for the cleanliness and overall appearance of the community’s grounds
market ready unit interiors
central garbage areas
and other buildings and common areas
Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed
Periodically inspects work performed by contractors
vendors and other service providers to verify the work
materials and services meet quality standards
scope and specifications as required
Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines
Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual
Assists Community Manager in developing the budget for regular repair and maintenance and capital projects
Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible
not being wasteful with materials and supplies
and practicing the correct use for tools and equipment
Conducts regularly scheduled Greystar safety meetings
ensure all MSDS sheets are current and readily accessible
and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance
Demonstrates customer services skills by treating residents and others with respect
answering questions from team and residents
responding sensitively to complaints about maintenance services
and assigned work orders with efficiency and urgency
How You'll Work.
Team & Collaboration
Interacts with residents, clients, team members, and other business contacts; Assists Community Manager in developing the budget; Conducts regularly scheduled Greystar safety meetings; Answers questions from team and residents
Communication Scope
communication and client-facing skills; interpersonal communication skills; Ability to read, write, and communicate effectively; respond courteously to questions and requests; stay calm when addressing and resolving customer problems
Process & Methodology
construction management, scheduling vendors and contractors, developing the budget for regular repair and maintenance and capital projects
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