Greystar
ServiceSupervisor
“Service Supervisor at Greystar. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, technical and mechanical work, maintenance tasks, preventative maintenance procedures. Oversees and performs technical and mechanical work that ensures the inside and external buildings, ground, amenities, and common areas of the community meet the Company’s standards for cleanliness, appearance, safety, and over”
What You'll Achieve.
Ensures the inside and external buildings, ground, amenities, and common areas of the community meet the Company’s standards for cleanliness, appearance, safety, and overall functionality.; Prepares vacant apartment homes for leasing and new move-ins.; Ensures community grounds, amenities, building exteriors, market ready unit interiors, etc. reflect and represent the high quality of the community and Greystar standards.; Ensures community compliance with OSHA and other safety related laws and requirements.
Industry & Context.
Ability to apply principles of logical thinking to define and correct problems.
Incumbents must provide own hand tools unless prohibited by State law, Ability to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas., Ability to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet)., Job demands may require incumbents to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance., Local, routine travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position., Ability to work a flexible work schedule, which includes taking “call” during evenings, weekends, and holidays.
What They're Looking For.
Must Have
High school diploma, GED, or related experience and training., Experience in property management maintenance, other building maintenance, or related trade., Knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring devices., Ability to apply principles of logical thinking to define and correct problems., Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems., Ability to read, write, and communicate effectively to represent company management in a support capacity, act as the first point of contact for internal team members and external visitors to the Company, and answer questions related to department operating policies., Proficiency in internet, word processing, spreadsheet, and database management programs in order to maintain records of information and develop and provide information for the manager’s use., Mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions in order to review and complete various financial, administrative, and legal documents.
Nice to Have
Property management system experience preferred.
What You'll Do.
Oversees and performs technical and mechanical work that ensures the inside and external buildings
and common areas of the community meet the Company’s standards for cleanliness
and overall functionality.
Assists and completes work orders generated from resident requests for service
as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem
and making repairs in accordance with established policies
and code requirements.
Oversees and completes the “make-ready” process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection
creating a “punch” list of maintenance work needed
scheduling vendors and contractors as needed
obtaining needed supplies and materials
completing all maintenance tasks
and inspecting completed work.
Develops standards for the cleanliness and overall appearance of the community’s grounds
market ready unit interiors
central garbage areas
and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards.
Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed.
Periodically inspects work performed by contractors
vendors and other service providers to verify the work
materials and services meet quality standards
scope and specifications as required.
Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines.
Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
Assists Community Manager in developing the budget for regular repair and maintenance and capital projects.
Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible
not being wasteful with materials and supplies
and practicing the correct use for tools and equipment.
Conducts regularly scheduled Greystar safety meetings
ensure all MSDS sheets are current and readily accessible
and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance.
Demonstrates customer services skills by treating residents and others with respect
answering questions from team and residents
responding sensitively to complaints about maintenance services
and assigned work orders with efficiency and urgency.
How You'll Work.
Team & Collaboration
Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed.; Assists Community Manager in developing the budget for regular repair and maintenance and capital projects.; Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.
Communication Scope
Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems.; Ability to read, write, and communicate effectively to represent company management in a support capacity, act as the first point of contact for internal team members and external visitors to the Company, and answer questions related to department operating policies.
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