Farm Boy Inc.
Supermarkets
ServiceSupervisor
Neural analysis suggests this role is
optimal for not-applicable candidates.
“Service Supervisor at Farm Boy Inc.. Skills: Customer service, Leadership, Operations. Deliver customer service. Greet, engage, process, and bag customer purchases”
What You'll Achieve.
Making the exceptional everyday; Ensuring every interaction reflects Farm Boy’s commitment to the best fresh shopping experience; Ensuring daily readiness for business; Ensuring completion of end-of-day responsibilities
Industry & Context.
Extended periods of standing, Heavy lifting, Repetitive movement or tasks, Work in cooler, freezer, and outdoor conditions
What They're Looking For.
Must Have
Minimum of 1 year of progressively responsible experience in a similar role, Ability to work independently, Minimum age of 18 years, Smart Serve certification (or willingness to complete), Mathematical skills with a high degree of accuracy in cash handling and transaction processing, Clear and effective organizational and communication skills, Flexibility to work a dynamic schedule including evenings, weekends, and holidays
Nice to Have
Fluency in French language skills
What You'll Do.
Deliver customer service
and bag customer purchases
Supervise the front-end team
Provide floor support
Coordinate meal breaks
Ensure daily readiness for business
Support a culture of trust and inclusion
Provide hands-on training and coaching
Assist management team
Support closing procedures
Assist with safe handling and sale of alcohol
Follow all corporate policies and procedures
Support the team with additional duties
How You'll Work.
Team & Collaboration
Building relationships with each other; Supporting our front-end team; Support a culture of trust and inclusion; Collaborative leadership style; Support the team with additional duties
Communication Scope
Clear and effective communication skills
Full Job Description
If you’re looking for more, you’ve come to the right place. From the moment we opened our doors in 1981, we knew we wanted to be different. The people who work here are special, and that’s what makes us special. Our team members uphold the standards we set long ago by making the exceptional everyday, building relationships with our customers and with each other, and finding a place where their potential meets opportunity. Be part of what makes us different. You’ll help lead a welcoming and efficient checkout experience while supporting our front-end team with service excellence and operational readiness. Through confident leadership, hands-on coaching, and a passion for customer service, you’ll ensure every interaction reflects Farm Boy’s commitment to the best fresh shopping experience. Here are some of the other ways you’ll help us stand out: * Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience. * Greet, engage, process, and bag customer purchases, collecting accurate tenders using Farm Boy Customer Service Standards. * Supervise the front-end team and provide floor support by delegating tasks, coordinating meal breaks, and ensuring daily readiness for business. * Support a culture of trust and inclusion by providing hands-on training and coaching focused on floor operations, service standards, and service excellence. * Assist the management team with cashier balancing, change orders, overrides, cart retrieval, and handling returns and refunds. * Support closing procedures by delegating tasks and ensuring completion of end-of-day responsibilities. * Assist with the safe handling and sale of alcohol at applicable locations (Smart Serve certification required or willingness to obtain). * Follow all corporate policies and procedures with particular focus on Health & Safety, Food Safety, HACCP compliance, and proper equipment use. * Support the team with additional duties on a periodic basis
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