BJ's Wholesale Club
ServiceSupervisor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Service Supervisor at BJ's Wholesale Club. Skills: Tire operations management, Sales, Team supervision, Member service. Manage tire bay operations. Manage tire sales”
What You'll Achieve.
Drive business results; Support team member engagement; Achieve club financial targets
Industry & Context.
Correct process breakdown
Full availability required, Lift over 30 pounds, Lift heavy objects, Lift awkward objects, Exposure to temperatures, Exposure to weather conditions, Standing continuously, Moving about continuously, Bend frequently, Climb frequently, Crawl frequently, Kneel frequently, Push frequently, Pull frequently, Reach frequently, Move side to side frequently, Stoop frequently, Climb ladders frequently, Climb step stools frequently, Exposure to chemicals, Exposure to smells, Work surrounded by moving cars, Work surrounded by machinery, Work surrounded by loud equipment, Shout to be heard
What They're Looking For.
Must Have
At least 18 years of age, Valid driver's license, Ability to drive automatic and manual transmission vehicles, Interpersonal skills, Organizational skills, Attention to detail, Basic computer skills, Knowledge of tires, Knowledge of batteries, Knowledge of propane tanks, Knowledge of tire bay equipment, Ability to lift over 30 pounds with assistance, Demonstrates leadership capabilities, Managing/supervising cross-functional teams, Training team members, Driving and communicating results
Nice to Have
High School diploma and/or college degree, Prior tire installation and sales experience, Level 400 certified technician, Pass Michelin training levels one through four within three months of hire
What You'll Do.
Manage tire bay operations
Ensure proper installation of tires
Ensure proper repairs of tires
Supervise tire bay team members
Maintain tire bay and policies
Exhibit strategic thinking
Utilize business data
Model leadership competencies
Act as champion for business growth
Communicate effectively
Provide teams information
Build high performing teams
Create culture of collaboration
Provide honest direction
Provide timely direction
Drive business results
Support team member engagement
Execute business expectations
Set clear expectations
Utilize accountability
Lead through training process
Support team member engagement
Enable application of policies
Enable application of procedures
Enable application of compliance
Drive culture of development
Drive strategic thinking
Drive ethical decision making
Lead with team member in mind
Lead with member in mind
Ensure safe environment
Ensure positive environment
Ensure positive experience for team members
Work together with collaboration
Work together with respect
Acknowledge team member success
Work as team to achieve goals
Guarantee service excellence
Set service standard expectations
Resolve every member concern
Ensure safe environment for members
Ensure positive environment for members
Ensure positive experience for members
Commit to GOLD Member Standards
Anticipate member needs
Deliver friendly service
Deliver fresh products
Deliver clean environment
Lead teams to deliver GOLD club standards
Define GOLD club standards
Model GOLD club standards
Execute promotional plans
Maintain visible signage
Maintain accurate signage
Maintain clean tire bay
Maintain organized tire bay
Maintain clean waiting area
Merchandise tire displays
Merchandise automotive products
Provide knowledgeable service
Coordinate with Home Office
Maintain accurate supply inventory
Maintain complete supply inventory
Utilize special-order tire programs
Monitor tire bay sales transactions
Handle cash transactions
Comply with safety standards
Comply with cleanliness standards
Manage tire bay audits
Manage tire bay checklists
Oversee tire bay records retention
Ensure TIA Certifications completed
Ensure Titan Certifications completed
Ensure certifications on file
Complete qualifier certification
Hold qualifier certification
Oversee retail propane operations
Maintain club policies
Maintain club procedures
Work in other departments
How You'll Work.
Team & Collaboration
Cross-functional teams; High performing teams; Team member engagement; Collaboration and respect
Communication Scope
Communicate effectively; Communicate simple message
Full Job Description
**A World-Class Team** BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity. Join us and be part of something meaningful. **Why You’ll Love Working at BJ’s** At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow. **Here’s just some of what you can look forward to:** * **Weekly Pay:** Get paid every week so that you can manage your money on your terms. * **Free BJ’s Memberships:** Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.* * **Generous Paid Time Off:** Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.* * **Flexible and Affordable Health Benefits:** Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.* * **401(k) Retirement Savings Plan:** Build your financial future with a company match (available to team members 18 and older).* * **Employee Stock Purchase Plan:** Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.* *Eligibility requirements vary by position. **Job Summary (Full Open Availability Required)** Responsible for managing tire bay operations at the club level, managing tire sales, ensuring proper installation and repairs of tires, supervising tire bay team members, and maintaining tire bay and policies and procedures. **Leadership:** * Know their business/business acumen. Exhibit strategic thinking and sound decision-making thorough knowledge and utilization of
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