ServiceSolutionist

PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience. PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On®, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems. About the Job Opportunity The Service Specialist is a critical contributor to our service organization, responsible for managing service requests with urgency, accuracy, and ownership from start to finish. Our customers span a full spectrum of industries, from government agencies to large hospital systems and healthcare organizations. These customers depend on clear communication, professionalism, and reliability to support their essential operations and patient care. As a result, this role requires a high level of judgement, accountability, and customer focus. This position is designed for high – performing professionals who take pride in consistence, responsiveness, and follow-through. While this is a hybrid role, success depends on being fully engaged, dependable, and present during required in-office days, and while working from home. What you’ll do Own service requests from intake through resolution, ensuring accuracy, urgency, and accountability. Gather complete and actionable information by asking thoughtful, direct questions. Manage multiple service events simultaneously while maintaining quality and responsiveness. Communicate clearly and professionally with customers, vendors, and internal teams across phone, chat, online forms, and email. Support customers with empathy and composure, esp